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SalarySalarySR 4,000 / Month
Contract TypeContract TypeFull-time
Workplace typeWorkplace typeOn-site
LocationLocationAl Badi, Abha
Customer service employees are required to work for a restaurant company in Abha, Khamees Mushait, and Riyadh.

Requirements

  • For Saudis Only
  • Requires 2-5 Years experience

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First: Job Objective

Manage order and payment operations efficiently and accurately, ensuring a smooth and fast ordering experience for restaurant customers, in line with the service and quality standards adopted by the company.

Second: Tasks and Responsibilities

  1. Receive customer orders inside the restaurant or through takeout.
  2. Enter orders accurately through the point of sale system.
  3. Collect cash and electronic payments and deliver the invoice.
  4. Ensure the order's accuracy before delivering it to the customer.
  5. Coordinate with the kitchen to ensure the speed and quality of order execution.
  6. Effective communication with the work team and direct manager.
  7. Maintain cleanliness and organization of the cashier area and ensure the availability of necessary tools.
  8. Match cash and sales reports at the end of the shift.
  9. Report any financial discrepancies or operational notes to management.
  10. Professionally handle customer complaints and escalate them when necessary.
  11. Full knowledge of product components and the ability to explain them to customers.

Third: Qualifications and Requirements

ItemRequirement
Educational QualificationHigh school diploma as a minimum
ExperiencePrevious experience in restaurants or as a cashier (preferred)
SystemsProficient in using point of sale systems and ordering applications
Work EnvironmentAbility to work in a fast-paced environment
AppearanceCommitment to cleanliness and professional appearance
Work HoursFlexibility to work in shifts and on weekends
AttireCommitment to the approved attire according to the nature of the job
LanguageProficient in reading and writing in Arabic

Fourth: Required Skills

  1. Speed and accuracy in entering orders.
  2. Communication and customer service skills.
  3. Ability to handle work pressure and peak times.
  4. Teamwork spirit.
  5. Good handling of financial amounts.

Fifth: Working Hours and Location

  • Working Hours: According to the approved shift system, with acceptance of shift variations per the contract.
  • Work Location: Inside the restaurant or the pickup area.

Sixth: Operational Procedures

If the employee is assigned a task outside their expertise:

Perform the task if it does not affect the core responsibilities, with notification to the direct manager if it conflicts with job responsibilities.

In case of discovering an error in the financial custody:

Notify the direct manager immediately, review reports, and do not act individually with the amount except according to the approved procedure.

If the work pressure exceeds capacity:

Request support, organize priorities, maintain calmness, and avoid haste that causes operational errors.

In case of customer order delay:

  1. Apologize to the customer professionally.
  2. Explain the reason for the delay.
  3. Follow up on the order with the kitchen immediately.
  4. Notify the manager when the allowed time is exceeded.
  5. Follow up on the order until delivery.

breifcase0-1 years

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Marketing Manager

📣 Job Ad

General Trading Company (GTC) Olayan Group

Full-time
Join the General Trading Company (GTC) Olayan Group as a Trade Marketing Manager!
As a key player in the Saudi market, you will be responsible for developing and executing effective brand strategies that drive market growth.

Role Purpose: The Trade Marketing Manager will lead the implementation of brand strategies tailored for the Saudi market, ensuring alignment with business objectives and maximizing market share.

Job Responsibilities:
  • Manage the total primary sales budget and forecast performance.
  • Negotiate and finalize annual business plans with principals, focusing on budget maximization.
  • Enhance gross margins through effective negotiations and product mix management.
  • Monitor operations to ensure alignment of manpower with business needs.
  • Build strong relationships with top wholesalers and manage pricing strategies.
  • Prepare retail audits and monitor performance against competitors.
  • Collaborate with the Sales Director to utilize data for strategic decisions.
  • Organize field visits and meetings across key regions including Jeddah, Riyadh, Dammam, and Abha.
  • Manage stock levels and ensure optimal inventory rotation.

Qualifications:
- Bachelor's degree in Business or Marketing.
- Minimum of 6 to 7 years of sales management experience, ideally with 2-3 years in trade marketing.

About Us:
The General Trading Company (GTC) Olayan Group is a leading importer and distributor in Saudi Arabia. Founded in 1954, GTC has built a strong reputation for delivering quality consumer products across the Kingdom. Join our dynamic team and be a part of our commitment to excellence in the marketplace.

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