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Contract TypeContract TypeFull-time
Workplace typeWorkplace typeOn-site
LocationLocationAbha
Join Our Team as an IT Support Technician!
Elevate your career with شركة تقنيات القمم in أبها, Saudi Arabia. We are seeking a skilled IT Support Technician to ensure smooth technological operations. With a minimum of 5 years of experience, you will be responsible for maintaining and configuring systems, troubleshooting, and providing essential support to users. Your role is vital in ensuring business continuity.

Key Responsibilities:
  • Perform maintenance, preparation, and configuration of computers and printers according to project requirements.
  • Install, configure, and maintain operating systems and technical support tools.
  • Diagnose and resolve hardware, software, and network-related issues, escalating complex problems when necessary.
  • Provide timely technical support to end users and ensure continuity of business operations.
  • Monitor and follow up on daily technical support tickets and update maintenance and service reports.
  • Ensure compliance with IT policies, procedures, and best practices during support activities.
  • Maintain accurate documentation of support actions and system configurations.

Required Skills & Qualifications:
  • Bachelor’s degree in Information Technology or a related field (or equivalent experience).
  • Minimum of 5 years of hands-on experience in IT support and maintenance roles.
  • Strong knowledge of computer hardware, printers, and peripherals.
  • Experience installing and supporting Windows operating systems.
  • Basic understanding of networking concepts and troubleshooting.
  • Ability to use ticketing systems and remote support tools effectively.
  • Strong troubleshooting and problem-solving skills.
  • Good communication skills and customer-oriented mindset.
  • Ability to work under pressure and manage multiple support requests efficiently.
  • Preferred certifications: CompTIA A+, CompTIA Network+, ITIL Foundation.

Requirements

  • Requires 2-5 Years experience

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