Marketing Specialist📣 Job Ad

• Provide comprehensive administrative support to faculty and staff.
• Manage correspondence, emails, and phone communications.
• Prepare reports, presentations, and official documents.
• Maintain accurate records and filing systems.
• Coordinate meetings and appointments.
• Assist with student inquiries and administrative processes.
• Support various university departments as needed.

• Bachelor's degree preferred in Business or English.
• 23 years of proven experience in secretarial or administrative roles, with preference for previous experience in educational institutions.
• Proficient in Arabic and English (written and spoken communication).
• Advanced knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Strong internet research and communication skills.
• Excellent organizational and time management abilities.
• Familiarity with university administrative procedures is an advantage.

• Competitive salary package.
• Professional development opportunities.
• Comprehensive benefits.
• Supportive work environment.
• Career growth potential within the university.

Job Tasks:

• Receiving phone calls from guests and responding to their inquiries.

• Receiving and processing complaints and working to resolve them in coordination with the concerned departments.

• Providing complete information about hotel services and offers.

• Following up on guest requests to ensure their satisfaction and the quality of service.

• Entering and updating data related to complaints and inquiries in the system.

Required Qualifications:

• Previous experience in customer service (preferably in the hotel or tourism sector).

• Excellent communication skills and the ability to deal with different personalities.

• Proficiency in using computers and communication programs.

• Politeness, good appearance, and the ability to work under pressure.