Call Center Agent

Job Tasks:

• Receiving phone calls from guests and responding to their inquiries.

• Receiving and processing complaints and working to resolve them in coordination with the concerned departments.

• Providing complete information about hotel services and offers.

• Following up on guest requests to ensure their satisfaction and the quality of service.

• Entering and updating data related to complaints and inquiries in the system.

Required Qualifications:

• Previous experience in customer service (preferably in the hotel or tourism sector).

• Excellent communication skills and the ability to deal with different personalities.

• Proficiency in using computers and communication programs.

• Politeness, good appearance, and the ability to work under pressure.