Secretary📣 Job Ad

We are Aswar Al-Banna Maintenance and Cleaning Company, looking for a qualified security guard to join our teams. In this job, you will perform patrols and monitor workplaces to protect property from theft and vandalism. You will be responsible for:

• Monitoring access and exit operations from the facility and verifying the identity of visitors and suppliers.
• Issuing entry permits and conducting patrols in work sites.
• Interacting with visitors and employees to maintain order and protect property.
• Responding to alarms and conducting immediate investigations into incidents.
• Complying with health, safety, and environmental policies and procedures.

Requirements:
We accept candidates with a high school diploma or preferred qualifications such as Microsoft Office Specialist (MOS), Network+, and Project Management Institute (PMI) certifications. You must have advanced skills in Arabic, English, and German languages. You should also have advanced experience in customer service, fire prevention, and health and safety instructions.

Job Tasks:

• Receiving phone calls from guests and responding to their inquiries.

• Receiving and processing complaints and working to resolve them in coordination with the concerned departments.

• Providing complete information about hotel services and offers.

• Following up on guest requests to ensure their satisfaction and the quality of service.

• Entering and updating data related to complaints and inquiries in the system.

Required Qualifications:

• Previous experience in customer service (preferably in the hotel or tourism sector).

• Excellent communication skills and the ability to deal with different personalities.

• Proficiency in using computers and communication programs.

• Politeness, good appearance, and the ability to work under pressure.