Customer Services Specialist📣 Job Ad

Job Overview
Providing exceptional customer service by assisting customers with their complaints and inquiries, providing them with information related to products and services, and processing requests by clarifying products and answering related questions, in addition to escalating complaints through various communication channels when needed. This role requires patience, professionalism, and the ability to use a computer, while maintaining calm when dealing with dissatisfied customers.

Main Duties and Responsibilities

• Maintain a positive, empathetic, and professional demeanor with customers at all times.
• Respond to customer inquiries promptly and effectively.
• Communicate with customers through various channels.
• Ensure customer satisfaction and provide them with professional support.

Requirements
Bachelor's degree in a relevant business field. Proficiency in English, both spoken and written. Recent graduate (previous experience is not required).