IT Support Technician📣 Job Ad

About Saken Company
Saken is a leading residential compounds management and operations company based in Jubail, Saudi Arabia, providing premium living environments supported by hospitality, facility management, and smart technology solutions. Our focus is on ensuring comfort, safety, and efficiency for every resident through innovation and reliable service.

Position: IT Technician
Location: Jubail, Saudi Arabia
Type: Full-Time

About the Role
We are looking for a motivated and detail-oriented IT Technician to support our IT Engineer in managing and maintaining all technology systems across Saken’s residential compounds. The role involves hands-on technical support, system monitoring, and assisting in implementing smart technologies that enhance connectivity and operational efficiency.

Key Responsibilities

• Assist the IT Engineer in installing, maintaining, and troubleshooting servers, routers, switches, and network systems.
• Support residents and staff with hardware, software, and connectivity issues.
• Perform regular system checks, updates, and preventive maintenance.
• Monitor and maintain CCTV, access control, intercom, and smart gate systems across compounds.
• Ensure consistent and reliable Wi-Fi and internet performance in residential and operational areas.
• Provide support for POS systems, printers, and F&B technology within the compounds.
• Document all IT activities, asset movements, and incident reports.
• Collaborate with the IT Engineer on system upgrades, integrations, and digital transformation projects.
• Follow IT security protocols to protect company and resident data.

Qualifications

• Diploma or Technical Certificate in Information Technology, Computer Systems, or Networking.
• 2–4 years of experience in IT support or technical maintenance, preferably within compounds, hospitality, or facility management.
• Knowledge of LAN/WAN, routers, switches, and basic server administration.
• Experience with CCTV, access control, and network-based systems is a plus.
• Strong troubleshooting, communication, and teamwork skills.
• Ability to manage multiple tasks and work under the supervision of the IT Engineer.

Why Join Saken?
At Saken, you’ll join a growing organization that integrates technology with lifestyle. Working alongside our IT Engineer, you’ll help maintain the backbone of our smart compound systems, ensuring reliable and secure connectivity for all residents and staff.