EN Reception Agent📣 Job Ad

About Accor

Accor is a global hospitality group comprising over 45 brands, 5,500 hotels, and 10,000 restaurants and lifestyle destinations worldwide. The company is committed to the development and advancement of its employees, recognizing the value they contribute. Accor operates with a vision of responsible hospitality, where every interaction aims to create a positive impact for guests, colleagues, and the planet.

The Role: EN Reception Agent

Accor is seeking a Full-time EN Reception Agent to join its team in Al Khobar, Eastern. This role is crucial for creating a positive first impression and ensuring a memorable experience for guests from arrival to departure. The ideal candidate will have 0-1 years of experience in a similar capacity.

Key Responsibilities

• Welcome and bid farewell to guests, adhering to hotel standards and providing professional and friendly service.
• Execute check-in and check-out procedures accurately and efficiently.
• Address guest requests, complaints, and special requirements by coordinating with relevant departments to ensure prompt resolution.
• Monitor guest accounts, process payments, and maintain precise front office records.
• Provide guests with comprehensive information regarding hotel services, facilities, and local attractions.
• Manage incoming phone calls, respond to inquiries, and direct calls to appropriate departments.
• Assist with preparations for VIP arrivals, group check-ins, and special events.
• Complete shift handovers accurately and communicate daily operational updates to the next shift.
• Deliver personalized service to enhance guest satisfaction and contribute to a positive guest experience.
• Promote hotel facilities and identify opportunities to enhance guest stays through up-selling.

Candidate Profile

The successful candidate will demonstrate a strong service-oriented mindset, prioritizing guest satisfaction with a professional and friendly approach. This role requires an individual who is guest-focused, proactive in problem-solving, and capable of working effectively within a dynamic hospitality environment.

Required Skills and Experience

• Proficiency in Opera PMS and familiarity with hotel property management and front office systems.
• Strong verbal and written communication skills, enabling effective interaction with guests from diverse cultural backgrounds.
• Proven problem-solving, decision-making, and crisis management skills, with the ability to handle guest complaints professionally.
• Ability to work effectively in a fast-paced environment and adapt to shift-based working schedules.
• Strong team player with the ability to collaborate across departments.
• Detail-oriented, responsible, and well-organized working style.
• Well-presented, professional appearance aligned with corporate standards, and strong representational skills.
• Proficiency in Microsoft Office applications and capability to support basic reporting tasks.
• Preferably experienced in front office operations within international or similar chain hotels.

Work Environment

This full-time position operates within a dynamic and fast-paced hotel environment, requiring adaptability to shift-based schedules. The role emphasizes teamwork and cross-departmental collaboration to ensure seamless guest service and operational efficiency.