Front Office Agent (Night Agent)📣 Job Ad

About the Role

Kempinski Hotels is seeking a Front Office Agent (Night Agent) to join their team in Al Khobar, Eastern region. This full-time position is responsible for managing guest check-ins and check-outs, ensuring a friendly and professional experience in accordance with Kempinski procedures and Leading Quality Assurance (LQA) standards. The role is crucial in shaping the guest's first and last impressions of the hotel.

Key Responsibilities

• Process guest check-ins and check-outs in a friendly and professional manner, adhering to Kempinski and LQA standards.
• Maintain LQA results above 85%.
• Register guests, assign rooms, and accommodate special requests during check-in. Assist guests with registration cards as needed.
• Utilize suggestive selling techniques to promote rooms and other hotel services.
• Verify guest payment methods and follow established credit-checking procedures, or refer cash handling to cashiers.
• Process guest check-out procedures, inquire about last-minute charges, receive payments, settle accounts, and provide invoices.
• Handle all front office cashier transactions, including posting charges and exchanging foreign currency, and balance the cash float at the end of each shift.
• Respond to guest requests and questions in a friendly manner, in person or by telephone, providing information, taking appropriate action, or referring matters to relevant personnel. This includes issuing safe deposit boxes, handling messages, and addressing complaints.
• Coordinate room status updates with the housekeeping department, notifying them of late check-outs, early check-ins, and special requests.
• Stay informed about hotel products, services, daily activities, and meeting schedules.
• Possess working knowledge of room reservation procedures.
• Maintain the neatness and organization of the working area.

Qualifications and Experience

• 0-1 year of experience in a similar role.
• Ability to display a professional and positive image of the hotel at all times.
• Strong commitment to guest satisfaction and service quality.

Required Skills

• Excellent communication and interpersonal skills.
• Customer service orientation.
• Attention to detail and organizational skills.
• Ability to handle cash transactions accurately.
• Problem-solving skills.

Work Environment

This is a full-time position based in Al Khobar, Eastern region. The role requires adherence to Kempinski's operational procedures and LQA standards, contributing to a high-quality guest experience.

Additional Information

Additional responsibilities and tasks may be assigned as needed to meet business and hotel requirements. Salary information for this position is not disclosed.