Regional Marketing & Communications Manager Middle East & Africa (flexible location)📣 Job Ad

About the Role

Woods Specialty Cafe & Roastery is seeking a Training, Quality & Operational Excellence Specialist to support operational consistency across all locations. This full-time position is based in Al Khobar, Eastern Region, and requires 2-5 years of experience.

Core Responsibilities

The specialist will be instrumental in ensuring consistent training, product quality, operational compliance, and continuous improvement of systems and standards throughout Woods Specialty Cafe & Roastery. This involves a multi-faceted approach to maintaining high operational benchmarks.

Training and Development Oversight

• Deliver onboarding and refresher training programs for all staff levels, including baristas, cashiers, supervisors, and branch managers.
• Evaluate employee competencies and readiness for certification.
• Maintain comprehensive training records and ensure compliance with training protocols.

Quality Assurance and Compliance

• Conduct regular branch quality audits to verify adherence to beverage recipes and preparation standards.
• Monitor equipment calibration and brewing consistency.
• Analyze customer complaints to identify root causes and support the implementation of corrective and preventive actions.
• Participate in sensory calibration sessions to ensure product consistency.

Operational Excellence Initiatives

• Ensure compliance with Standard Operating Procedures (SOPs) and operational standards through regular audits.
• Identify opportunities for process improvement, waste reduction, and efficiency gains.
• Assist in the development and updating of SOPs.
• Monitor branch performance against key operational performance indicators (KPIs) and support continuous improvement projects.

Qualifications and Experience

• Bachelor's degree in Hospitality Management, Food & Beverage Management, Industrial Engineering, Business Administration, Food Science, or a related field.
• 3-5 years of experience in specialty coffee, restaurant or café operations, training, quality assurance, or operational auditing.
• Preferred certifications include Specialty Coffee Association (SCA), HACCP, Food Safety Certification, or Lean Six Sigma.

About the Service Coordinator Role at Sulzer

Sulzer, a leading engineering company with a history of innovation, is seeking a Service Coordinator to join its team in Al Khobar, Eastern Province. This full-time position focuses on managing outstanding receivables and ensuring efficient cash flow.

Role Overview and Objectives

The Service Coordinator is responsible for the collection of outstanding receivables and the maintenance of accurate records for all collection activities. This role requires direct interaction with customers to assess account statuses and facilitate timely payments. The primary objectives include maintaining healthy cash flow, reducing Days Sales Outstanding (DSO), resolving payment-related disputes, and coordinating with internal departments to address any billing or service issues that may impact payments.

Key Responsibilities

• Contact customers via phone and email to follow up on past-due invoices and secure payments.
• Review customer accounts to ensure payments are applied correctly and resolve any discrepancies.
• Develop payment plans with customers for outstanding debt.
• Submit daily and weekly reports on aging accounts and high-risk customers to management.
• Recommend adjustments to improve the Accounts Receivable collection process.
• Maintain meticulous records of all collection activities and customer correspondence.

Qualifications and Requirements

• Bachelor's degree in Accounting, Finance, or Business Administration.
• Previous experience in credit and collections or accounts receivable.
• Strong written and verbal communication skills.
• Proficiency in accounting software (*, QuickBooks, SAP, Oracle) and MS Excel.
• Fluency in both Arabic and English is required.

Work Location and Environment

This is a full-time position based in Al Khobar, Eastern Province. The role offers opportunities for professional development within a global team.

About the Service Management Specialist Role

Dräger, a German company founded in 1889 and a global leader in medical and safety technology, is seeking a Service Management Specialist. This full-time position is based in Al Khobar, Eastern Province, Saudi Arabia. The role is suitable for individuals with 0-1 years of experience, offering an opportunity to contribute to the company's mission of protecting, supporting, and saving lives through its "Technology for Life" motto.

Role Overview and Training Focus

This position is part of the Tamheer-Training program (Advertisement No: 24780031). The core of this role involves studying, analyzing, and identifying services. You will be responsible for preparing development and operational plans for these services, focusing on improving their effectiveness. The role also requires the preparation of reports and documents related to service management, which will be presented and discussed with relevant stakeholders.

Key Responsibilities

• Prepare specialized documents and reports concerning service management, offering suitable recommendations and solutions.
• Present and explain findings, ensuring all documentation is maintained in the relevant database according to approved policies and procedures.
• Study existing service management practices and experiences, assess their feasibility for adoption, and provide recommendations for implementing best practices.
• Develop operational plans for various services to maximize effectiveness.
• Analyze processes and detailed procedures, ensuring their integration and workflow accuracy to deliver services with high standards of quality and efficiency.
• Provide solutions for identified challenges and issues within service management.
• Develop administrative improvement methods and procedures utilizing modern technologies and staying current with advancements in service management.

Qualifications and Requirements

• A Bachelor’s Degree or higher is required.

Company Context

Dräger Safety offers a comprehensive portfolio of industrial safety and emergency response equipment. This includes gas detection systems, respiratory protection, personal protective equipment (PPE), firefighting and rescue gear, and specialized training and service solutions. The company operates globally, with a strong commitment to innovation and safety.