Sales Support Specialist📣 Job Ad

About the Role

ABB is seeking a Sales Support Specialist to join its team in Al Khobar, Eastern Province, Saudi Arabia. This full-time position is integral to supporting ABB's sales organization and customers by providing expert technical and commercial assistance throughout the proposal process. The role contributes to ensuring ABB offers technically appropriate and cost-effective solutions, aligning with the company's mission to empower industries for efficiency and sustainability.

Key Responsibilities

• Support the local Sales organization and customers by preparing technical descriptions of applied products, automation solutions, and technology.
• Determine the most technically appropriate and cost-effective solutions for customer requirements and assist in preparing offers in line with the bid and proposal process.
• Provide technical support during customer meetings, product presentations, and negotiations, and offer training on products, solutions, and services.
• Ensure accurate preparation of both technical and financial aspects of offers, clearly indicating prices and trading conditions, and addressing technical, commercial, and legal considerations.
• Prepare and support the preparation of technical and commercial offers based on customer specification requirements, local business unit/feeder factory indications, and sales organization directives.
• Participate in kick-off meetings organized by the project team.
• Define and communicate the cost for proposed solutions to the Sales organization.
• Understand and manage risks, providing information for the risk review process in accordance with ABB policy, and sometimes participating in risk review assessments.
• Analyze customer needs and competitor offers using general market information and data provided by the Sales organization.
• Perform lost proposal analysis, identify potential causes for lost bids, and recommend future actions in cooperation with Sales and Local Business Units to improve future results.

Qualifications and Requirements

• Bachelor's degree in Electronics, Electrical, or Communication Engineering is ideally required.
• A minimum of 8 years of engineering experience in industrial automation.
• Experience with proposal development and cost estimation is a significant advantage.
• Proficiency in using Microsoft Word, Excel, PowerPoint, Visio, and MS-Project.
• Good knowledge of Automation solutions including DCS, SCADA, and PLCs.
• Prior experience with ABB Control systems is a plus.
• Solid understanding of Industrial Networking, Communication protocols, and standards.
• Prior experience with ABB Automation products is advantageous.
• Ability to provide a technical solution using ABB control system products that complies with customer requirements.
• Capability to develop cost element sheets, define project scope, and analyze related risks.
• Good knowledge of contractual terms and conditions.
• Very good English writing skills are essential for presenting technical solutions through proposals.
• Strong verbal and written communication abilities.
• Understanding of basic accounting practices and cost development principles.
• Familiarity with the Saudi Arabian market, key customer standards, and the bidding process.
• Demonstrated experience with key customers in Saudi Arabia such as Aramco, SABIC, SWCC, and SEC.
• Fluency in English is required; proficiency in Arabic is a plus.

Required Skills

• Technical Descriptions
• Cost Estimation
• Documentation Preparation
• Technical Support
• Offer Preparation
• Product Presentations
• Negotiations
• Product/Solution/Service Training
• Technical and Financial Offer Analysis
• Customer Specification Interpretation
• Risk Management
• Risk Review Process Participation
• Customer Needs Analysis
• Competitor Offers Analysis
• Lost Proposal Analysis
• Microsoft Office Suite (Word, Excel, PowerPoint, Visio)
• MS-Project
• DCS, SCADA, PLCs
• ABB Control Systems
• Industrial Networking
• Communication Protocols and Standards
• ABB Automation Products
• ABB Control System Products
• Cost Element Sheet Development
• Project Scope Development
• Risk Analysis
• Contractual Terms and Conditions
• Technical Proposal Presentation
• Verbal and Written Communication
• Basic Accounting Practices
• Cost Development
• Saudi Arabia Market Knowledge
• Key Customer Standards
• Bidding Process Expertise

Work Environment

This is a full-time position based in Al Khobar, Eastern Province, Saudi Arabia. The role operates within a dynamic team environment where learning and innovation are encouraged.