Senior Service Sales Engineer Oil & Gas

About ABB and the Service Division

At ABB, we are committed to helping industries operate with greater efficiency and sustainability. Our Service Division collaborates with customers to enhance the availability, reliability, predictability, and sustainability of their electrical products and installations. The comprehensive service portfolio includes product care, modernization, and advisory services designed to improve performance, extend equipment lifespan, and deliver new levels of operational and sustainable efficiency. We support customers in maximizing resource value and facilitating the recovery and regeneration of products and materials at the end of their useful life.

Role Overview: Senior Service Sales Engineer Oil & Gas

This full-time position for a Senior Service Sales Engineer Oil & Gas is based in Al Khobar, Eastern region. The role involves executing service work of low to medium complexity in accordance with ABB's standard processes, quality standards, and safety guidelines. The successful candidate will be responsible for planning and executing work with customers, focusing on a first-time right approach, and demonstrating a clear understanding of urgency and care within their area of responsibility.

Key Responsibilities

• Penetrate the Installed Base (IB) and promote various upgrade, retrofit, and value-add solutions for customer and ABB benefit.
• Understand channel strategy, establish related prices, prepare sales plans, review them, and propose recovery plans as needed.
• Utilize the IB database to understand existing IB and identify/develop sales opportunities for service products and solutions in existing or new IBs.
• Focus on the entire service portfolio to secure profit for assigned business/product groups.
• Generate service sales leads and develop new market opportunities by leveraging market trend information and exploring potential new service portfolios.
• Sell the entire service product portfolio to expand ABB's footprint in designated areas.
• Act as a marketer/salesperson for ABB’s service products and solutions during marketing activities such as campaigns, trade fairs, exhibitions, conferences, and customer meetings.
• Translate customer needs into relevant ABB Service offerings and solutions.
• Establish long-term customer relationships by understanding requirements and applicable regulations, demonstrating in-depth technical service product/solutions knowledge to promote Life Cycle Management (LCM).
• Document customer feedback and ensure customer satisfaction throughout the sales process.
• Update IB in the Service database regularly with site changes.
• Contribute to risk assessments related to price and quality.
• Register required information into the appropriate customer database.
• Plan and perform the required number of weekly sales visits and report them on CRM.
• Report leads/opportunities, manage, and update the pipeline in CRM.
• Update and monitor sales proposals and tenders, and follow up on proposal statistics.
• Communicate contract details in accordance with ABB offering and strategy, and manage administrative sales processes.

Required Experience and Skills

Candidates for this role should possess 2-5 years of relevant experience. The position requires a strong understanding of sales strategies and the ability to identify and develop new business opportunities within the oil and gas sector. Essential skills include effective customer relationship management, technical knowledge of service products and solutions, and proficiency in utilizing sales and customer databases for reporting and pipeline management.

Team and Work Environment

Our teams operate in a supportive and collaborative environment, fostering continuous learning and shared progress. Each team member contributes uniquely, driving ideas forward to address real-world challenges. This setting empowers individuals to take initiative, share ideas, and shape tangible outcomes, with growth supported through hands-on experience, mentorship, and tailored learning opportunities.

Join ABB

Join ABB and be part of a team where progress is made, industries transform, and your work contributes to shaping the world. We are dedicated to building a cleaner, smarter future and welcome individuals from all backgrounds and experiences to contribute their curiosity, courage, and creativity.