Training Quality & Operational Excellence Specialist أخصائي ال والجودة والتميز التشغيلي📣 Job Ad

About the Role

Woods Specialty Cafe & Roastery is seeking a Training, Quality & Operational Excellence Specialist to support operational consistency across all locations. This full-time position is based in Al Khobar, Eastern Region, and requires 2-5 years of experience.

Core Responsibilities

The specialist will be instrumental in ensuring consistent training, product quality, operational compliance, and continuous improvement of systems and standards throughout Woods Specialty Cafe & Roastery. This involves a multi-faceted approach to maintaining high operational benchmarks.

Training and Development Oversight

• Deliver onboarding and refresher training programs for all staff levels, including baristas, cashiers, supervisors, and branch managers.
• Evaluate employee competencies and readiness for certification.
• Maintain comprehensive training records and ensure compliance with training protocols.

Quality Assurance and Compliance

• Conduct regular branch quality audits to verify adherence to beverage recipes and preparation standards.
• Monitor equipment calibration and brewing consistency.
• Analyze customer complaints to identify root causes and support the implementation of corrective and preventive actions.
• Participate in sensory calibration sessions to ensure product consistency.

Operational Excellence Initiatives

• Ensure compliance with Standard Operating Procedures (SOPs) and operational standards through regular audits.
• Identify opportunities for process improvement, waste reduction, and efficiency gains.
• Assist in the development and updating of SOPs.
• Monitor branch performance against key operational performance indicators (KPIs) and support continuous improvement projects.

Qualifications and Experience

• Bachelor's degree in Hospitality Management, Food & Beverage Management, Industrial Engineering, Business Administration, Food Science, or a related field.
• 3-5 years of experience in specialty coffee, restaurant or café operations, training, quality assurance, or operational auditing.
• Preferred certifications include Specialty Coffee Association (SCA), HACCP, Food Safety Certification, or Lean Six Sigma.