Sales Specialist

About the Role

Al Hassan Ghazi Ibrahim Shaker Co. is seeking a Sales Specialist to join their team in Al Qassim. This full-time role focuses on achieving sales targets, delivering exceptional customer service, and contributing to efficient store operations. The position requires 2-5 years of relevant experience.

Role Purpose

The Sales Specialist is responsible for meeting sales objectives through excellent customer service, effective product marketing, and ensuring a high-quality shopping experience. This includes maintaining efficient store operations and supporting inventory management to ensure product availability that meets customer needs.

Key Responsibilities

• Achieve assigned sales targets by aligning with the budgeted product mix across brands, categories, and SKUs to drive revenue growth.
• Provide customer service by professionally addressing inquiries, concerns, and complaints to enhance satisfaction and build loyalty.
• Follow standardized sales processes and maintain CRM systems, providing data-driven insights for operational consistency and performance improvement.
• Monitor and analyze sales performance regularly to identify gaps, trends, and opportunities for enhancement in individual and store-wide sales efforts.
• Manage inventory control procedures, including stock replenishment, stocktaking, and tracking delivery and installation performance.
• Ensure store cleanliness, organization, and attractive visual merchandising to provide a welcoming shopping environment.
• Provide on-the-job training to team members to build capability, improve product knowledge, and ensure consistent service delivery.

Qualifications and Experience

• Proven experience of 2-5 years in retail sales (HA-AC), customer service, or a similar customer-facing role.
• Strong communication and interpersonal skills for engaging with customers and team members.
• Excellent negotiation and persuasion abilities, with a focus on customer satisfaction and sales conversion.
• Proficiency in using CRM systems and basic MS Office tools (Excel, Outlook, PowerPoint).
• Analytical mindset with the ability to monitor sales metrics and translate insights into action.
• Strong sense of ownership, accountability, and attention to detail.
• Willingness to work in a dynamic retail environment.

Work Environment

This is a full-time position based in Al Qassim. The role operates within a retail setting that requires adaptability and a proactive approach to sales and customer engagement.