Call Center Agent

A customer service representative is required to work in the call center to respond to customer inquiries and solve their problems via phone and email in a professional and distinguished manner. The position requires excellent communication skills and the ability to handle work pressure and manage time efficiently, in addition to mastering the use of customer relationship management systems. The main tasks include: recording and tracking customer complaints, providing information about products and services, and coordinating with different departments to ensure a quick and effective resolution of the raised issues.

Position Title: Sales Engineer – B2B (Lighting Products)

Department: Sales & Marketing
Location: Riyadh, -Dammam-Jeddah Saudi Arabia
Reporting To: Project Sales Manager / Head of Sales
Company: Adwaa Factory for Electrical Products

1. Job Purpose (Role Summary)
The Sales Engineer – B2B is responsible for driving revenue growth through project-based and account-based sales of Adwaa Factory’s electrical products across Saudi Arabia. The role combines technical expertise, consultative selling, and relationship management to secure business from clients, consultants, contractors, and sub-contractors, while ensuring alignment with company profitability, compliance, and delivery standards.

2. Key Accountabilities & Responsibilities

• Business Development & Sales Growth: Identify, develop, and close B2B sales opportunities in the electrical products segment. Build and manage a qualified sales pipeline across projects, key accounts, and strategic customers. Achieve assigned monthly, quarterly, and annual sales targets (value, margin, and volume). Expand market presence by penetrating new accounts, projects, and sectors.
• Client, Consultant & Project Engagement: Conduct regular field visits to end clients/developers, electrical contractors, sub-contractors, and consultants. Present Adwaa Factory’s product portfolio and technical capabilities. Influence specifications and approvals during design, tender, and execution stages.
• Technical & Commercial Support: Submit technical submittals and develop commercial quotations aligned with client requirements. Provide pre-sales and post-sales technical coordination to ensure customer satisfaction.
• Negotiation & Contract Closure: Lead negotiations within approved authority limits. Ensure contracts meet profitability and risk standards.
• Internal Coordination & Delivery Support: Liaise with engineering, technical teams, production & logistics, finance & credit control to ensure smooth order processing and delivery.
• Market Intelligence & Reporting: Monitor competitor offerings and market trends. Submit reports and recommend strategies for market penetration.

3. Stakeholder Interface
Internal sales management, engineering & technical support, production & logistics, finance & accounts. External engagement with clients, contractors, and suppliers.

4. Key Performance Indicators (KPIs)

• Achievement of sales targets
• Customer satisfaction scores
• Market intelligence reporting accuracy

5. Authority & Decision-Making
Negotiation and proposal submission within set limits.

6. Qualifications & Experience

• Bachelor’s Degree in Engineering or Business Management
• 5–15 years of experience in B2B sales in electrical products
• Proven track record in project-based sales
• Strong technical and commercial acumen

Other Requirements: Valid Saudi driving license (mandatory) and willingness to travel.

Join Our Team as a Mechanical Sales Engineer

Duruper is seeking a passionate and knowledgeable Mechanical Sales Engineer to enhance our sales growth and drive client relationships in the industrial products sector. You will play a key role in promoting mechanical, hydraulic, and pneumatic products, ensuring customer satisfaction through your technical expertise and communication skills.

Key Responsibilities:

• Identify and manage sales opportunities for mechanical and industrial products.
• Conduct client visits, present product features, and deliver technical demonstrations.
• Build and maintain strong relationships with current and potential customers.
• Provide suitable technical solutions based on customer requirements.
• Prepare quotations, proposals, and technical documentation for sales.
• Coordinate order processing and provide after-sales support.
• Achieve sales targets contributing to business development.
• Monitor market trends and competitor activities.
• Provide technical support post-sale to ensure high customer satisfaction.

Mandatory Requirements:

• 3–5 years of experience as a Sales Engineer or in Technical Sales related to industrial fields.
• Bachelor’s Degree in Mechanical Engineering or related discipline.
• Strong understanding of hydraulic and pneumatic systems.
• Excellent presentation and negotiation skills.
• Good computer literacy and communication abilities.

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