Operations Manager📣 Job Ad

Join Rgheeb as an Operations Manager in our Specialty Coffee division! We are seeking a highly motivated and experienced individual to oversee daily operations, quality control, and continuous improvement initiatives to ensure the highest standards of service and product quality. You will lead a team dedicated to delivering exceptional coffee experiences to our customers.

Responsibilities:

• Operations Management: Manage daily functions of all coffee outlets, ensuring excellent standards in coffee quality, customer service, and cleanliness.
• Specialty Coffee Quality Control: Maintain consistency in coffee preparation and ensure equipment is calibrated and standards are met.
• Team Leadership & Development: Guide and mentor store managers and baristas, conducting training sessions focused on specialty coffee and customer service.
• Financial & Cost Control: Oversee P&L performance, manage labor costs, and analyze sales data to develop strategies that boost revenue.
• Customer Experience: Ensure a superior customer experience reflecting specialty coffee culture and address feedback professionally.
• Supply Chain & Inventory: Supervise ordering, inventory control, and supplier relationships for essential operational supplies.
• Compliance & Standards: Ensure operations comply with local laws, food safety, and hygiene standards; conduct routine audits.
• Business Development: Support plans for business expansion and identify opportunities for improving efficiency and profitability.

Requirements:

• Bachelor's degree in Business Administration, Hospitality, Food Science, or a related field.
• A minimum of 4-8 years' experience in food and beverage operations, specifically in specialty coffee.
• Strong leadership and team management skills with in-depth knowledge of coffee production processes.
• Excellent organizational and problem-solving abilities and strong communication skills.
• Experience managing multi-unit operations.

Join Our Team as a Customer Service Agent!
At Ninja, we are looking for dynamic individuals to join our team as Customer Service Agents. Be the frontline representative dedicated to providing exceptional support and ensuring customers have a positive experience.

Key Responsibilities:

• Respond to customer inquiries via phone, email, and chat, maintaining a friendly and professional demeanor.
• Assist customers with their issues regarding orders, product information, and service-related queries.
• Listen to customers' concerns and provide effective solutions in a timely manner.
• Document customer interactions accurately and maintain up-to-date records in the CRM system.
• Follow up with customers to ensure their issues are resolved to their satisfaction.
• Collaborate with other departments to address customer needs and improve service delivery.
• Participate in training sessions to enhance product knowledge and service skills.
• Contribute feedback and ideas to improve the customer service process.

Requirements:

• High school diploma or equivalent; a bachelor's degree is a plus.
• Previous experience in a customer service role, preferably in a fast-paced environment.
• Excellent communication skills, both verbal and written.
• Strong problem-solving abilities and a customer-centric mindset.
• Proficiency in using customer service software and CRM systems.
• Ability to work independently and as a part of a team.
• Willingness to learn and adapt to new processes effectively.

Join Elopak as an Accountant!
We are seeking a detail-oriented and proactive Accountant with hands-on experience in SAP Business One (SAP B1). The successful candidate will support daily accounting operations, ensure accurate financial records, and assist in the month-end closing process while working closely with the finance team.

Key Responsibilities:

• Accounting & Reporting: Record daily financial transactions, including AP/AR entries, bank movements, and journal entries. Assist with month-end and year-end closing activities. Support the preparation of financial statements, account reconciliations, and internal reports. Maintain organized and accurate accounting documentation.
• SAP Business One Tasks: Enter and validate financial data in SAP B1 modules (Finance, Purchasing, Sales). Assist with system queries, reporting tools, and basic troubleshooting. Ensure correct mapping and posting of transactions within SAP B1. Contribute to improving SAP B1 workflows and data accuracy.
• Operational Support: Assist with vendor and customer account management. Process invoices, payments, and expense reports. Support audits by providing required documentation and explanations. Collaborate with cross-functional teams to ensure smooth financial operations.

Required Skills & Qualifications:

• Bachelor’s degree in Accounting, Finance, or a related field.
• 1–2 years of experience in accounting or internship experience.
• Working knowledge of SAP Business One is essential.
• Strong Excel skills (VLOOKUP, pivot tables, basic formulas).
• Solid understanding of basic accounting principles.
• Strong attention to detail and organizational skills.
• Good communication skills and ability to work in a team environment.

Preferred Qualifications:

• Experience in a multinational or fast-paced environment.
• Basic knowledge of tax regulations (depending on country).
• Familiarity with additional ERP modules or BI tools.