Operations Manager

About the Role

Silah Tamkeen is seeking an experienced Operations Manager to oversee and manage customer service operations in Riyadh, Eastern Region. This full-time role requires a professional with a strong background in customer service projects and operational leadership.

Role Overview

The Operations Manager will be responsible for the daily management and oversight of customer service projects. This position involves leading operational teams, ensuring high service quality, and maintaining strong client relationships. The ideal candidate will identify and resolve operational challenges to enhance efficiency and customer satisfaction.

Key Responsibilities

• Manage and oversee daily operations of customer service projects.
• Lead, supervise, and motivate operational teams to achieve performance targets.
• Monitor KPIs, service quality, productivity, and customer satisfaction.
• Ensure compliance with operational policies, procedures, and client requirements.
• Manage client relationships and act as the main point of contact for operational matters.
• Identify operational challenges and implement effective solutions.
• Prepare and review operational reports and performance updates.
• Coordinate with HR and other departments to ensure smooth workforce operations.
• Develop and implement initiatives to improve efficiency and service quality.
• Handle escalations and ensure timely resolution of customer and operational issues.

Qualifications and Experience

• A minimum of 5 years of experience in customer service projects.
• Demonstrated experience in operational management.
• Proven ability to lead and supervise teams effectively.
• Strong client relationship management skills.

Required Skills

• Strong leadership capabilities.
• Excellent operational management skills.
• Proficiency in client relationship management.

Work Environment

This is a full-time position based in Riyadh, within the Eastern Region. The role involves working within a dynamic environment focused on customer service excellence.