Security Supervisor📣 Job Ad

Join Our Team as a Customer Service Supervisor!
At Tadawi Medical Group in Jazan, we are on the lookout for a dedicated and experienced Customer Service Supervisor to lead our customer service team and ensure a high standard of patient experience across all touchpoints.

Key Responsibilities:

• Supervise and support the customer service team in daily operations.
• Ensure excellent service delivery and patient satisfaction.
• Handle escalated complaints and resolve issues efficiently.
• Monitor team performance and provide regular feedback.
• Train and onboard new customer service staff.
• Develop and implement service improvement strategies.
• Coordinate with other departments to enhance patient experience.
• Prepare reports on team performance and service quality.

Requirements:

• Bachelor’s degree in Business Administration or related field.
• Minimum 2–4 years of experience in customer service, preferably in healthcare.
• Previous supervisory or team leadership experience is preferred.
• Strong communication and interpersonal skills.
• Ability to handle pressure and solve problems effectively.
• Proficiency in Microsoft Office and CRM systems.
• Fluency in English (Arabic is a plus).

What We Offer:

• Competitive salary package.
• Professional work environment.
• Opportunities for growth and career development.

Join us and be part of a team committed to delivering exceptional healthcare service!

Join Hilton as a Security Manager!
As a Security Manager at Hilton, you will play a crucial role in ensuring the safety and security of our guests and property. You will direct and coordinate security personnel, liaise with government and law enforcement agencies, and ensure compliance with safety legislation and emergency procedures.

Key Responsibilities:

• Direct and coordinate security activities for a safe guest experience.
• Maintain communication with law enforcement and manage security personnel during events.
• Conduct patrols of the property to monitor safety.
• Ensure compliance with all safety security regulations.
• Prepare incident reports and maintain key control across departments.

What We Are Looking For:
A successful Security Manager will have strong leadership skills and be organized in approach to problem-solving. Experience in a security managerial capacity is essential. Committed to delivering outstanding customer service, you should excel under pressure and have the flexibility to adapt to various situations.

Desired Qualifications:

• Experience in a similar role
• First Aid and firefighting qualifications
• Computer literacy
• Fire combat training

About Hilton:
Hilton is a leading global hospitality company with a portfolio of 26 world-class brands, dedicated to creating exceptional guest experiences and fostering a warm and welcoming environment. Join us to be part of a team that unites to create remarkable hospitality experiences every day.

Join Hilton as a Reservations Agent!
Are you passionate about providing exceptional customer service? At Hilton, we are looking for a dedicated Reservations Agent to be the main contact for room reservations at our hotel. As part of our team, you will play a crucial role in influencing guests' decisions to stay with us and ensuring they receive the best service possible.

Your Responsibilities:

• Serve as the first line of inquiry for room reservations, providing excellent customer service.
• Convert inquiries into contracted business and respond positively to sales inquiries.
• Identify and develop future sales leads.
• Ensure all reservations are completed accurately and to the guests’ expectations.
• Provide prompt and efficient service while adhering to Hilton’s brand standards.

What We’re Looking For:

• A passion for delivering great customer service.
• Highly professional telephone manner and excellent communication skills.
• Outstanding administration and organizational skills.
• Intermediate computer proficiency.

Preferred Qualifications:

• Previous experience in a Reservations environment.
• Tertiary qualifications or a collegiate-level degree.

Work Location: DoubleTree by Hilton Jizan

Join our dedicated team and be part of our vision to fill the earth with the light and warmth of hospitality.