Associate E Commerce📣 Job Ad

About the Associate E-Commerce Role

Chalhoub Group is seeking an Associate E-Commerce to join our team in Makkah, serving both Jeddah and Makkah regions. This full-time position is designed for candidates with 0-1 years of experience, focusing on the efficient fulfillment of e-commerce orders through offline retail channels.

About Chalhoub Group

For over seven decades, Chalhoub Group has served as a partner and creator of luxury experiences across the Middle East. The Group manages a portfolio of over 10 owned brands and provides distribution and marketing expertise for more than 400 international luxury names in fashion, beauty, jewellery, watches, eyewear, and art de vivre. Committed to innovation and new technologies, Chalhoub Group delivers seamless omnichannel experiences across its network of over 950 stores, online platforms, and mobile applications. The Group fosters a people-at-heart culture, emphasizing diversity, equity, and inclusion. Sustainability is central to its strategy, with a clear commitment to people, partners, and the planet, and a pledge to reach Net Zero by 2040.

Key Responsibilities

The Associate E-Commerce is responsible for the urgent and efficient fulfillment of e-commerce orders via retail stores. Specific responsibilities include:

• Achieving e-commerce sales targets.
• Supporting the frontline team in processing returns.
• Ensuring knowledge transfer to other team members and sharing awareness of the hybrid approach in retail.
• Reporting identified technical errors instantly to the IT Service Desk, explaining issues, and maintaining communication with the support team.
• Reporting identified stock shortages instantly, explaining issues to concerned stakeholders, and ensuring system records are updated.
• Ensuring compliance with Omnichannel system processes and operating policies and procedures.

Qualifications and Experience

Candidates for this role should possess:

• 0-1 years of relevant professional experience.
• An understanding of e-commerce operations and retail fulfillment processes.
• Ability to communicate effectively and provide support to team members.
• A proactive approach to identifying and addressing operational issues.
• Adherence to established policies and procedures for omnichannel systems.

Professional Growth at Chalhoub Group

At Chalhoub Group, we support professional growth through enriching experiences, learning and development opportunities, and exposure to diverse assignments within your role or through internal mobility. Our Group offers varied career paths for individuals who consistently demonstrate strong performance.

Commitment to Diversity and Inclusion

Chalhoub Group is committed to inclusion and diversity, recognizing that a variety of thoughts, cultures, backgrounds, abilities, and perspectives inspires and delights our customers. We ensure equal opportunity for all applicants without regard to gender, age, race, religion, national origin, or disability status, welcoming all to apply and contribute to our future.