Call Center Agent

Join the Team as a Call Center Agent!
At Converge, we are a dynamic and service-driven organization, committed to delivering exceptional customer experiences. We're currently looking for a motivated and reliable Arabic-speaking Call Center Agent to enhance our customer service team and support our communication efforts.

About the Role:
As a Call Center Agent, your primary responsibilities will include maintaining professional communication with customers and assisting in day-to-day operations. You will be the voice of our company, requiring a proactive, dependable, and customer-focused approach.

Key Responsibilities:

• Conduct customer calls professionally and courteously.
• Communicate offers, targets, and processes clearly to customers.
• Adhere to approved scripts and communication guidelines.
• Record accurate call notes and update internal systems consistently.
• Report customer feedback transparently and ensure follow-up until resolution.
• Provide cross-functional support to other departments as needed.

The Ideal Candidate:

• Fluent in Arabic, with basic English communication skills.
• Proven experience in customer service or a similar role.
• Strong communication and listening skills.
• Excellent follow-up and problem-solving abilities.
• Proficiency in basic Excel and system navigation.
• Strong time management and prioritization skills.
• Ability to multitask and remain calm under pressure.
• Previous call center experience is a plus.

Customer service representative (call center) required to work in a professional environment to receive calls and respond to customer inquiries in a professional and courteous manner. Tasks include: providing assistance and solving customer problems, entering data into systems, and following up on orders until successfully completed. Proficiency in the Arabic language is required, excellent communication skills, and the ability to handle work pressure and multiple tasks efficiently.

Receiving customer inquiries via (phone - WhatsApp - messages - email - social media platforms) and responding to them professionally and courteously. Providing accurate information about perfume and incense products (scents, concentration, usage, prices, offers). Following up on order status with customers and providing them with updates. Managing customer conversations quickly and organized and using response templates when needed.