Call Center Agent

Join the Team as a Call Center Agent!
At Converge, we are a dynamic and service-driven organization, committed to delivering exceptional customer experiences. We're currently looking for a motivated and reliable Arabic-speaking Call Center Agent to enhance our customer service team and support our communication efforts.

About the Role:
As a Call Center Agent, your primary responsibilities will include maintaining professional communication with customers and assisting in day-to-day operations. You will be the voice of our company, requiring a proactive, dependable, and customer-focused approach.

Key Responsibilities:

• Conduct customer calls professionally and courteously.
• Communicate offers, targets, and processes clearly to customers.
• Adhere to approved scripts and communication guidelines.
• Record accurate call notes and update internal systems consistently.
• Report customer feedback transparently and ensure follow-up until resolution.
• Provide cross-functional support to other departments as needed.

The Ideal Candidate:

• Fluent in Arabic, with basic English communication skills.
• Proven experience in customer service or a similar role.
• Strong communication and listening skills.
• Excellent follow-up and problem-solving abilities.
• Proficiency in basic Excel and system navigation.
• Strong time management and prioritization skills.
• Ability to multitask and remain calm under pressure.
• Previous call center experience is a plus.

Join our team as a Call Center Agent!
At Haji Husein Alireza & Co., we are dedicated to delivering excellent customer service. As a Call Center Agent, you will play a pivotal role in ensuring our customers receive the support they need.

Responsibilities:

• Deliver clear and courteous communication to callers.
• Manage calls and respond to customer inquiries effectively.
• Handle high-pressure situations with composure.
• Maintain customer confidentiality in all interactions.

Skills Required:

• Strong technical expertise in relevant computer applications.
• Excellent multitasking abilities.
• Good command of English (both written and spoken).
• Demonstrated ability to work under pressure.

We are looking for a dedicated individual who embodies our commitment to customer satisfaction. If you are a Saudi female looking to start your career in customer service, we encourage you to apply.

Call Center (Customer Service) required in Jeddah
Balance Lab is pleased to announce a vacancy for a female call center employee in Jeddah. This exciting opportunity requires at least two years of experience in customer service.

Requirements:

• Experience in customer service for at least two years.
• The position is for females only.
• Location: Jeddah.

If you possess the required skills and wish to join our team, please send your CV.