Client Services Executive📣 Job Ad

About the Role

Sahm is a leading provider of field execution and merchandising services, focused on achieving retail excellence for Fast-Moving Consumer Goods (FMCG) brands across Saudi Arabia. The company offers a comprehensive suite of services including merchandising, retail audits, market intelligence, in-store activations, promotional staffing, and retail execution solutions. We are seeking a proactive and customer-focused Client Services Executive to join our team in Jeddah. This role is key to managing client relationships, ensuring the seamless delivery of services, and maintaining high levels of customer satisfaction by acting as a liaison between clients and internal departments.

Key Responsibilities

• Manage and develop strong, long-term relationships with an assigned portfolio of clients.
• Serve as the primary point of contact for all client inquiries, requests, and communications.
• Coordinate with various internal departments to ensure the timely and efficient delivery of services.
• Prepare comprehensive client reports and impactful presentations.
• Monitor service performance metrics and proactively address client feedback for continuous improvement.
• Track, investigate, and resolve client concerns and operational issues promptly.
• Conduct regular client meetings to review performance and discuss upcoming initiatives.
• Ensure all client commitments and agreed-upon service level agreements (SLAs) are consistently met.
• Maintain accurate and up-to-date records of all client interactions and communications.

Qualifications and Requirements

• Bachelor's degree in Business Administration, Marketing, or a related field.
• A minimum of 2 years of professional experience in Client Services, Account Management, or Customer Success roles.
• Excellent written and verbal communication proficiency in both English and Arabic.
• Strong presentation and reporting skills.
• Proficiency in Microsoft Office applications, including Word, Excel, and PowerPoint.
• Strong organizational, analytical, and problem-solving abilities.
• Ability to effectively manage multiple clients and competing priorities.

Required Skills

• Client Services
• Account Management
• Customer Success
• Communication (English & Arabic)
• Presentation Skills
• Reporting Skills
• Microsoft Office Suite Proficiency
• Organizational Skills
• Analytical Skills
• Problem-Solving
• FMCG Industry Knowledge
• Merchandising Expertise
• Retail Operations Understanding
• Field Marketing Experience

Work Environment and Location

This is a full-time position based in Jeddah, Makkah, Saudi Arabia. The role requires 2-5 years of experience. Preferred experience includes working within the FMCG, merchandising, retail operations, or field marketing industries, as well as experience collaborating with corporate clients and service-based organizations.