Customer Service Representative Saudi National

About the Role

Kinetic Business Solutions is actively recruiting a Customer Service Representative for a leading Medical Device company. This full-time position is based in Jeddah, Makkah, Saudi Arabia. Due to nationalization requirements, this role is open exclusively to Saudi nationals.

Role Overview

The Customer Service Representative will be responsible for managing customer interactions and support functions within the Jeddah office. This includes handling orders, coordinating logistics, providing after-sales assistance, and resolving customer queries to ensure efficient operations and customer satisfaction.

Key Responsibilities

• Manage customer orders, shipments, invoices, pricing, and product availability.
• Coordinate shipments with logistics teams and follow up on delivery requirements.
• Provide after-sales support, including processing returns, replacements, spare parts, and claims.
• Resolve customer queries and ensure timely follow-up on all issues.
• Coordinate with internal teams on customer set-up, billing, logistics, and account-related issues.
• Support sales activities and customer events as required.
• Process returns, credit notes, and debit notes accurately.
• Monitor blocked accounts and coordinate with Credit Control to resolve shipment issues.
• Maintain accurate customer records and generate relevant reports.

Qualifications and Experience

• Bachelor’s degree in Business or a related field.
• 2–3 years of experience in Customer Service.
• Proven experience with order management, logistics, or after-sales support.

Required Skills

• Strong communication and customer service skills.
• Good knowledge of SAP, Excel, PowerPoint, and Outlook.

Application Process

Applicants should be available for face-to-face interviews in Jeddah. The salary for this position will be disclosed during the interview process.