Customs Clearance Manager📣 Job Ad

About the Customs Clearance Manager Role

DHL is seeking a Customs Clearance Manager to oversee and optimize all customs clearance processes for shipments in Jeddah. This full-time position requires a proactive individual dedicated to ensuring operational efficiency and legal compliance within a dynamic logistics environment. The role involves managing a facility department and adhering to stringent quality standards.

Key Responsibilities

The Customs Clearance Manager will be responsible for the comprehensive management and development of customs clearance operations. This includes:

• Managing, developing, and optimizing all processes related to customs clearance for shipments.
• Ensuring adherence to all relevant quality standards and legal compliance with customs regulations.
• Achieving business objectives for transit times, service levels, and cost targets within customs operations.
• Reviewing Key Performance Indicators (KPIs) on a weekly basis and initiating appropriate corrective actions.
• Communicating strategic and essential information to all customs employees.
• Adapting and developing business operations in response to changes in Saudi Customs and GCC rules and regulations.
• Working closely with the senior management team to foster departmental and personal development.
• Leading, motivating, and engaging the team to ensure execution in the best interests of DHL customers and operational departments.
• Effectively managing third-party provider staff and ensuring their compliance as necessary.
• Executing changes related to legal compliance and maintaining strong relationships with authorities.
• Developing and maintaining strong relationships with customs authorities to improve clearance capabilities and efficiencies.

Performance Measures

Performance in this role will be measured against several key operational goals, including:

• Clearance On Arrival (COA) rates.
• Bond Outstanding (BOS) levels.
• Customs Cost per Non-Document Shipment.
• Non-Document Shipments Per Customs FTE (Per Day).
• Unauthorized releases.
• Customs Fines & Penalties.

Work Environment and Culture

This role is based in Jeddah and operates on a full-time basis. The position requires fostering a positive workplace where good performance is valued, and employees are encouraged and provided with development opportunities. Maintaining strong relationships with customs authorities and ensuring legal compliance are integral to the role's success.

Qualifications and Experience

The ideal candidate will possess experience in customs clearance operations. While specific years of experience are not detailed, the role is structured for individuals with foundational knowledge and the capacity to manage and develop processes. A key aspect of the role involves adapting to regulatory changes and maintaining effective communication channels.