img
Contract TypeContract TypeFull-time
Workplace typeWorkplace typeOn-site
LocationLocationJeddah

About the Role

Haleon is seeking a Digital & Tech (D&T) Specialist to join its team in Jeddah, Makkah, Saudi Arabia. This role is responsible for the delivery and support of site-based digital workplace and commercial technology services across Operating Units. The position involves providing hands-on, in-person technology support to ensure employees can work effectively with digital tools, resolve daily technical issues, and correctly apply cybersecurity practices on site.

Role Context and Responsibilities

As the primary market point of contact for Operating Unit (OU) Tech Partners, you will connect on-the-ground operations with central Digital & Tech teams. This involves ensuring site needs, commercial priorities, and operational realities are understood and supported. You will offer local insights into commercial execution, including field force and distributor operations, supporting the stability and adoption of critical platforms like DMS and SFA. The role also contributes to capturing business needs, supporting local digital initiatives and pilots, and providing structured service performance insights and reporting to enhance digital workplace and commercial technology environments.

  • Serve as the primary market point of contact (SPOC) for Operating Unit (OU) Tech Partners, ensuring alignment between site operations, commercial priorities, and Digital & Tech initiatives.
  • Assist OU Tech Partners in capturing and articulating site-level business needs, translating operational challenges into digital opportunities, requirements, and prioritization.
  • Support the effective usage, stability, and adoption of commercial technology platforms, including DMS, SFA, and other market performance tools.
  • Contribute to the execution of local digital initiatives, pilots, and innovations, ensuring smooth rollout and providing actionable feedback.
  • Maintain visibility of site-level service performance, recurring issues, and user experience, providing structured reporting to OU Tech Partners and D&T leadership.
  • Leverage service data and operational insights to identify improvement opportunities and support continuous optimization of digital workplace and commercial technology.
  • Act as a feedback bridge between business users and D&T teams, representing local realities and opportunities in decision-making.
  • Manage day-to-day technology service delivery at the site.
  • Support routine checks on critical site technology and equipment in partnership with D&T teams and third-party providers.
  • Maintain local asset inventory in line with Haleon policy and support the asset lifecycle.
  • Support planned changes, roll-outs, upgrades, and migrations, including coordination, communication, and on-site support.
  • Assist with the migration of local applications to strategic global platforms, collaborating with central D&T teams.
  • Oversee service level agreements and incident resolution for the site.
  • Act as a point of escalation for incident and problem resolution, adhering to Haleon incident and service management playbooks.
  • Represent the site on incident management calls, ensuring operational context is understood.
  • Identify recurring issues and collaborate with D&T teams and suppliers to implement permanent fixes and service improvements.
  • Provide site-level input into post-incident reviews and service improvement discussions.
  • Build strong working relationships with local Commercial leadership, functional teams, and end users to represent site needs in D&T discussions.
  • Collaborate with Service Management and MEA Digital & Tech Heads to provide site-level input on local service performance and incident resolution.
  • Build strong partnerships with D&T functions and third-party providers to support effective service delivery and problem management.
  • Act as a local champion for D&T initiatives and change, supporting adoption through on-site engagement.
  • Provide practical training sessions on D&T capabilities, policies, and initiatives in partnership with central D&T teams.
  • Encourage self-service, effective use of knowledge articles, and compliance with approved tools and secure processes.
  • Provide in-person, hands-on support for the site's digital workplace requirements.
  • Support conference rooms and shared spaces, including AV and hybrid meeting technology.
  • Support local technology processes such as onboarding and offboarding.
  • Serve as the on-site contact for cybersecurity queries and minor incidents, working with the central Cyber Security team.
  • Ensure endpoint security measures are correctly applied on site and on local applications.
  • Support the correct application of user access management protocols at the site.
  • Detect and escalate suspected security incidents following Haleon security playbooks.
  • Promote Haleon secure working practices at the site.
  • Support the implementation of security changes on site in partnership with the Cyber team.

Qualifications and Experience

Candidates should possess a Bachelor’s degree in Computer Science, Information Systems, Business Informatics, or a related field. The role requires 2-5 years of experience in IT support, digital workplace, or site-based technology roles. Essential experience includes hands-on work with Microsoft productivity tools, collaboration platforms, and video conferencing technologies. Familiarity with IT service management practices and tools, such as ServiceNow for incident and request handling, is expected. A foundational understanding of cybersecurity principles and secure working practices is necessary, along with a basic understanding of business operations to engage with non-technical stakeholders.

  • Bachelor’s degree in Computer Science, Information Systems, Business Informatics, or a related field.
  • 2-5 years of experience in IT support, digital workplace, or site-based technology roles.
  • Solid hands-on experience with Microsoft productivity tools, collaboration platforms, and video conferencing technologies.
  • Exposure to IT service management practices and tools (*, ServiceNow), including incident and request handling.
  • Foundational understanding of cyber security principles and secure working practices.
  • Basic understanding of business operations with the ability to engage with non-technical stakeholders and translate technical issues into business context.
  • Demonstrated ability to work across central teams, vendors, and business stakeholders in a matrix environment.
  • Experience supporting or working with commercial technology platforms such as DMS, SFA, CRM, or other field execution tools.
  • Exposure to Tech Partnering, Business Partnering, or demand capture activities.
  • Experience in data collection, reporting, or service performance tracking.
  • Experience working with or managing third-party service providers in a service delivery environment.
  • Experience supporting AV, meeting room technologies, and hybrid working environments.
  • Relevant certifications such as ITIL, Microsoft, Networking, or Security certifications are advantageous.
  • Experience working in commercial, FMCG, or regulated environments is beneficial.
  • Jeddah-based candidates are preferred.

Required Skills

  • Digital Workplace Technology
  • Commercial Technology Services
  • IT Support
  • Cyber Security
  • Microsoft Productivity Tools
  • Collaboration Platforms
  • Video Conferencing Technologies
  • IT Service Management (ITSM)
  • Incident Management
  • Problem Resolution
  • Business Engagement
  • Stakeholder Management
  • Service Performance Reporting
  • DMS (Distribution Management System)
  • SFA (Sales Force Automation)

Work Location and Type

This is a full-time position located in Jeddah, Makkah, Saudi Arabia. Haleon is committed to fostering an inclusive culture where diverse backgrounds and views are valued, aiming to best serve consumers and unleash the full potential of its people.


Requirements

  • Requires 2-5 Years experience

Similar Jobs

Marketing and Media Specialist

📣 Job AdNew

Vault Logistics

Full-time

About the Role

Vault Logistics is seeking a Marketing and Media Specialist to join its team in Jeddah, Makkah, Saudi Arabia. This full-time position is responsible for developing and executing marketing and media initiatives to enhance brand awareness, generate qualified leads, and support business growth for the company's logistics services, including 3PL and 2PL warehousing, transportation solutions, and value-added logistics offerings across digital channels. This role offers an opportunity for a marketing professional with 2-5 years of experience to contribute to the company's market presence within the Saudi Arabian logistics sector.

Key Responsibilities

  • Develop and implement marketing campaigns to promote warehousing, transportation, and other logistics solutions.
  • Manage and maintain the company's social media platforms, ensuring consistent brand messaging and audience engagement.
  • Create, coordinate, and oversee the production of marketing materials such as brochures, presentations, and newsletters.
  • Develop engaging content for digital media channels to increase brand awareness and customer engagement.
  • Coordinate with external vendors, designers, and agencies for marketing material production.
  • Support lead-generation initiatives through digital marketing campaigns and email marketing.
  • Promote cross-selling opportunities for transportation and value-added logistics services.
  • Maintain and update marketing databases and customer information within CRM systems.
  • Monitor and analyze marketing campaign performance, providing recommendations for improvement.
  • Conduct market research to identify customer needs, industry trends, and competitor activities.
  • Monitor customer feedback and market developments to inform marketing strategy refinement.
  • Prepare periodic reports on campaign performance, social media engagement, and lead generation activities.
  • Track key marketing metrics and provide analysis to management for strategic decision-making.
  • Ensure adherence to company branding guidelines across all communication channels.
  • Support the planning and execution of industry events, exhibitions, and promotional activities.
  • Collaborate with the sales team on customer-focused marketing initiatives and presentations.
  • Enhance the company's visibility and reputation within the logistics and supply chain sector.

Qualifications and Requirements

  • Bachelor's degree in Marketing, Media, Communications, Business Administration, or a related field.
  • A minimum of 3 to 5 years of professional experience in marketing, media, or digital marketing roles.
  • Preference for candidates with prior experience in the logistics, transportation, or supply chain industries.
  • Demonstrated experience in managing social media platforms and executing digital marketing campaigns.
  • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
  • Familiarity with various marketing tools is essential.
  • Knowledge of graphic design principles and content creation tools is considered an advantage.

Required Skills

  • Digital Marketing
  • Social Media Management
  • Content Creation
  • Brand Management
  • Lead Generation
  • Market Research and Analysis
  • Campaign Management
  • Communication and Presentation Skills
  • Creativity and Problem Solving
  • Collaboration and Teamwork
  • Proficiency in Microsoft Office
  • Experience with Marketing Tools
  • Familiarity with Graphic Design and Content Creation Tools (advantageous)

Work Environment and Location

This is a full-time position based in Jeddah, Makkah, Saudi Arabia. The specific work location within Jeddah may vary based on business needs, potentially including the head office or warehouse facilities.

breifcase2-5 years

locationJeddah

Remote Job
1 minute ago

Patient Care Assistant

📣 Job AdNew

Fakeeh Care Group

Full-time

About the Patient Care Assistant Role

Fakeeh Care Group is seeking a dedicated Patient Care Assistant to join their team in Jeddah and Makkah, Saudi Arabia. This full-time position is integral to ensuring comprehensive patient care, supporting healthcare professionals, and fostering an effective care environment within the organization. The Patient Care Assistant will play a vital role in the daily operations of the clinic and outpatient department, contributing to the seamless delivery of healthcare services. This role is suited for individuals committed to patient well-being and seeking to grow within a leading healthcare provider.

Key Responsibilities

  • Ensure clinic or procedure rooms are fully equipped with necessary instruments, devices, and supplies, maintaining readiness for patient care.
  • Conduct comprehensive patient assessments, including vital signs, medical history, fall risk evaluations, and screening for infectious diseases, documenting findings accurately and applying necessary precautions.
  • Support physicians during patient examinations and clinic-based procedures, prioritizing patient comfort and safety.
  • Coordinate and schedule follow-up appointments, referrals to specialists, and necessary diagnostic tests to ensure continuity of care.
  • Monitor and manage medical supplies and equipment, ensuring adequate stock in the outpatient department (OPD), implementing efficient usage practices, and confirming payment for services prior to procedures.
  • Accurately record vital signs, including temperature, pulse, respiration, pain level, oxygen saturation, and blood pressure, along with anthropometric measurements.
  • Document patient information and care activities meticulously in the system, ensuring compliance with organizational standards.
  • Collaborate effectively with nurses, doctors, and other healthcare team members to support patient care plans and ensure coordinated delivery of care.
  • Perform simple dressing changes as required, adhering to infection control protocols.
  • Administer topical applications and eye drops with precision, ensuring patient comfort and safety.
  • Conduct point-of-care testing as necessary, following established protocols.
  • Ensure accurate charging for services rendered to patients, tracking and managing stock usage against the unit's inventory.
  • Regularly monitor supply levels and check expiration dates of medications and instruments, ensuring timely replenishment.
  • Inform the Nurse Manager of any deficits or nearly expired supplies to facilitate timely requests for replenishment.
  • Take appropriate actions in urgent or unexpected situations within the scope of routine responsibilities, ensuring patient safety.
  • Identify and report defective or broken equipment, facility maintenance issues, and safety or environmental hazards to the appropriate personnel.
  • Float and cover other units as needed, completing tasks assigned by the Charge Nurse or Nurse Manager based on competency and availability.
  • Work rotating shifts, including weekends and holidays, and remain available on call as required.
  • Keep current with professional development requirements to enhance knowledge, skills, and practice.
  • Maintain patient confidentiality, ensuring sensitive information is kept secure and private.
  • Assist patients with mobility needs, including transfers and aiding with walking or the use of mobility aids.
  • Report any incidents or safety concerns to the appropriate personnel and assist with follow-up actions.
  • Perform all duties in a manner that supports Fakeeh's Person-Centered care values.
  • Actively contribute to continuous improvement initiatives.
  • Adhere to safety protocols and proactively address job-related safety concerns.
  • Maintain strict confidentiality of all sensitive information.
  • Comply with cybersecurity policies and standards, participating in awareness training.
  • Adhere to and uphold Fakeeh Care’s code of conduct, policies, and ethical standards.
  • Complete mandatory education at least one month prior to expiration.

Qualifications and Requirements

  • Completion of a training program as a Patient Care Assistant or a Diploma in Nursing or a related field.
  • Fluency in spoken and written English is essential; proficiency in Arabic is desirable.
  • A license from the country of origin and a license for practice as per the regional health regulatory authority (*, SCFHS/DHA).
  • Basic Life Support (BLS), Advanced Cardiovascular Life Support (ACLS), and other relevant Life Support Training Courses (LSTC) as applicable.
  • A transition to practice program is available for fresh graduates from relevant programs.

Required Skills

  • Accuracy in performing duties and documenting information.
  • Ability to work effectively under stress and pressure.
  • Demonstrated initiative and the capacity to work collaboratively as a team member.
  • Adaptability to change and a willingness to embrace upgrading technologies.

Work Environment and Details

This is a full-time position with Fakeeh Care Group, located in Jeddah and Makkah, Saudi Arabia. The role requires 0-1 year of experience. Candidates should be prepared to work rotating shifts, including weekends and holidays, and be available on call as needed.

breifcase0-1 years

locationJeddah

2 minutes ago

Staff Accountant

📣 Job AdNew

The Ritz-Carlton Hotel Company, L.L.C.

Full-time

About the Role

The Ritz-Carlton Hotel Company, *** is seeking a Staff Accountant to join its team in Jeddah, Saudi Arabia. This full-time position offers an opportunity to contribute to a global luxury hospitality brand. As part of an international enterprise with over 100 hotels worldwide, the Staff Accountant will play a role in maintaining the company's standards of guest service and operational excellence. This position is integral to the financial operations and embodies the company's commitment to providing exceptional service.

Role Context and Values

As a Staff Accountant, the role involves upholding the core principles of The Ritz-Carlton, which focus on providing high-quality personal service and a luxurious experience for guests. This requires embodying trust, respect, and integrity in daily interactions. The Staff Accountant will learn and apply the values and creed of The Ritz-Carlton, becoming a part of the global team. The company is committed to providing opportunities for employees to become proud members of an organization recognized for its leadership in luxury hospitality. The foundational belief is that the company culture drives its success.

Key Responsibilities

  • Not provided

Qualifications and Requirements

  • Not provided

Skills

  • Not provided

Work Environment and Additional Information

This is a full-time position located in Jeddah, Makkah, Saudi Arabia, specifically in the Al Hamra District, Southern Corniche, Jeddah, Saudi Arabia, 21493. The role requires 0-1 years of experience. The Ritz-Carlton Hotel Company, *** is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive, people-first culture. The company is committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. This position is classified as Management and is not a remote role.

breifcase0-1 years

locationJeddah

3 minutes ago