Dir Sales & Marketing📣 Job Ad

Role Overview

Marriott International is seeking a Director of Sales & Marketing for a full-time position in Jeddah. This leadership role is responsible for the property’s sales department, specifically for hotels with bookings exceeding 300 peak rooms and significant local catering revenue. The Director will manage both reactive and proactive sales efforts, providing daily leadership to sales associates to achieve property sales objectives, booking goals, and overall revenues.

Key Responsibilities

• Manage the development of strategic account plans for demand generators in the market.
• Oversee the property's reactive and proactive sales initiatives.
• Determine and develop marketing communication activities in collaboration with Regional Marketing Communications.
• Provide customer intelligence by evaluating market and economic trends to inform sales strategy adjustments.
• Review STAR reports and competitive shopping reports to maintain awareness of the hotel’s market position.
• Research competitor sales team strategies to identify opportunities for increasing occupancy, RevPAR, and market share.
• Contribute to sales strategy meetings with input on weekly and overall sales direction.
• Suggest innovative marketing ideas and develop deployment strategies to grow market share.
• Serve as the primary sales contact for the General Manager, property leadership team, Group Sales, Area Sales leaders, and customers.
• Participate in sales calls with the Sales and Marketing team to acquire and close business.
• Identify public relations opportunities and coordinate activities to enhance the overall marketing communication strategy.
• Execute and support Marriott’s Customer Service Standards and the hotel’s Brand Standards.
• Manage the operational aspects of booked business, including generating proposals, writing contracts, and customer correspondence.
• Implement a seamless turnover process from sales to operations and back, ensuring a high level of service.
• Monitor the effective resolution of guest issues arising from the sales process.
• Develop strong partnerships with local organizations and internal key stakeholders to increase brand and product awareness.
• Execute exemplary customer service to drive customer satisfaction and loyalty.

Leadership and Strategic Management

• Develop sales goals and strategies, ensuring alignment with the brand business strategy.
• Execute the sales strategy to meet individual and team booking goals.
• Coach leaders of revenue-generating departments in developing effective revenue strategies and setting aggressive goals.
• Verify that the Sales team understands and leverages Marriott International (MI) demand engines to their full potential.
• Partner with Human Resources to attract, develop, and retain talent.
• Set goals and expectations for direct reports using the Leadership Performance Process (LPP), align performance and rewards, address performance issues, and hold staff accountable.
• Manage the marketing budget to enable the development of property-specific campaigns, promotions, and collateral to drive revenue and meet objectives.
• Champion leadership development and workforce planning priorities by assessing, selecting, retaining, and developing diverse, high-caliber talent.
• Identify, train, and mentor group sales associates, utilizing available on-the-job training tools.

Required Qualifications

• A 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or a related major, with 4 years of experience in sales and marketing or a related professional area.
• OR
• A 4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or a related major, with 2 years of experience in sales and marketing or a related professional area.

Preferred Attributes

• A 4-year college degree.
• Demonstrated skills in supervising a team.
• Lodging sales experience.
• Hotel industry work experience, demonstrating progressive career growth and a pattern of exceptional performance.

About Marriott International

Marriott International is dedicated to implementing its brand’s service strategy and initiatives across all aspects of the sales process, focusing on building long-term, value-based customer relationships. This role is integral to delivering products and services that meet or exceed customer expectations and provide a return on investment to the owner and Marriott International.