Guest Experience Expert📣 Job Ad
| Contract Type | Full-time | |
| Workplace type | On-site | |
| Location | Jeddah |
About the Role
Sheraton Hotels & Resorts is seeking a Guest Experience Expert to join our team in Jeddah and Makkah, Saudi Arabia. This full-time, non-management position offers an opportunity to contribute to creating memorable guest experiences. As a Guest Experience Expert, you will be empowered to take initiative and provide a range of services to enhance the guest journey from arrival to departure. Your role will involve ensuring every guest interaction, from operational tasks to addressing requests and sharing local insights, contributes positively to their overall experience.
Sheraton Hotels & Resorts, a brand within Marriott International, has been a place for people to gather and connect since 1937. We aim to invite, welcome, and connect guests through engaging experiences and thoughtful service. If you are a team player committed to delivering meaningful guest experiences and contributing to our mission, we encourage you to explore this career opportunity.
Key Responsibilities
While specific duties are not detailed, responsibilities for this role typically include:
- Delivering a range of services to guide guests throughout their stay, ensuring a positive experience.
- Taking initiative to address guest requests and operational needs proactively.
- Completing necessary reports and administrative tasks related to guest services.
- Sharing information about the local area to enhance the guest experience.
- Ensuring all guest interactions and transactions are handled professionally.
- Contributing to a safe work environment by adhering to company policies and procedures.
- Maintaining confidentiality of guest and company information.
- Protecting company assets and upholding quality standards.
- Ensuring uniform, personal appearance, and communications are professional at all times.
Qualifications and Requirements
- High school diploma or *** equivalent is preferred.
- No prior related work experience is required.
- No supervisory experience is required.
- No specific licenses or certifications are required for this role.
- Must be able to stand, sit, or walk for extended periods.
- Must be able to move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
- Willingness to perform other reasonable job duties as requested.
Required Skills
- Guest Services
- Customer Service
- Communication
- Problem-Solving
Work Environment and Location
This is a full-time, non-management position located at North Corniche, Jeddah, Saudi Arabia, 21424. The role is based in the Jiddah and Makkah regions of Saudi Arabia, with specific cities of operation being Jeddah and Makkah. This position is not located remotely.
Marriott International is committed to being an equal opportunity employer, valuing the diverse backgrounds of its associates and fostering an environment where unique perspectives are celebrated. We are dedicated to non-discrimination on any protected basis, including disability and veteran status, in accordance with applicable law.
Requirements
- No experience required
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