Help Desk Specialist

About the Role

Diamond Glare is seeking a Help Desk Specialist to join its team in Jeddah, Makkah. This full-time role focuses on providing technical support to users and maintaining IT infrastructure, with a particular emphasis on Odoo and e-commerce operations. The position requires 2-5 years of relevant experience.

Key Responsibilities

• Provide daily technical support, manage support tickets, and document issues and resolutions.
• Install, configure, and maintain computers, printers, network devices, operating systems, and business applications.
• Support Odoo users and troubleshoot common operational issues.
• Maintain website content, product listings, images, categories, and navigation, coordinating with relevant departments.
• Test website and online store functions, including search, cart, checkout, and order creation; investigate issues and escalate technical faults.
• Support Microsoft 365, Google Workspace, email, user accounts, and access permissions.
• Maintain IT asset and equipment assignment records, train employees, and follow information security policies.

Qualifications and Experience

• A diploma or bachelor’s degree in IT, Computer Science, or a related technical field is mandatory.
• 3–5 years of relevant IT support experience.
• Hands-on proficiency in Odoo 19, including Website and eCommerce, is mandatory.
• Strong knowledge of Windows, networking fundamentals, hardware troubleshooting, and email administration.
• Ability to identify and document website issues and coordinate with developers and service providers.
• Effective use of AI tools for troubleshooting and productivity while protecting company data.
• Good English, communication, prioritization, and problem-solving skills.
• Relevant professional certifications and experience in the equipment or hospitality sector are preferred.

Work Environment

This is a full-time position based in Jeddah, Makkah. The role involves working within a team to ensure the smooth operation of IT systems and provide essential technical support to users.

Application Process

Candidates who meet the specified qualifications and experience are encouraged to apply.