ICQA Supervisor AMET ICQA📣 Job Ad

About the ICQA Supervisor Role

Amazon is seeking an ICQA Supervisor to join its operations in Jeddah. This full-time position requires a proactive individual dedicated to ensuring operational excellence and fostering a productive work environment. The role involves leading a team, managing daily activities, and contributing to the continuous improvement of processes within the Inbound or Outbound Fulfillment Center operations.

Key Responsibilities

• Supervise daily operations, ensuring safety, quality, performance, and member experience standards are met.
• Set and communicate departmental expectations, fostering teamwork and open communication.
• Ensure adherence to safety procedures, safe working practices, and timely accident/incident documentation.
• Prioritize tasks effectively to meet deadlines.
• Maintain professional conduct and adapt to ambiguity and change.
• Proactively drive results and address obstacles.
• Ensure consistent communication and enforcement of company policies.
• Identify and implement improvement plans based on sourced ideas.
• Promote the sharing of best practices across departments and shifts.
• Collaborate with HR, Facilities, Safety, and IT to secure necessary support and resources.
• Track production metrics and use data to develop continuous improvement strategies and report to management.
• Assist in establishing long-term operational strategic plans.
• Mentor and provide training and development to optimize team performance and individual growth.
• Recognize high performance and provide coaching or progressive discipline as needed.
• Propose and implement improvements in equipment and processing methods.
• Conduct daily and weekly timecard reviews to ensure pay accuracy.
• Perform other assigned duties with flexibility, including rotating shifts, working extended hours, holidays, and arriving/staying 30 minutes early/late for pass downs and reviews.

Required Qualifications

• 1+ years of experience with Microsoft Office products and applications.
• High school diploma or equivalent.
• Ability to work a flexible schedule, including weekends, nights, and holidays.
• Physical ability to lift up to 49 pounds, stand/walk for up to 12-hour shifts, and frequently push, pull, squat, bend, and reach.
• Willingness to work 40 hours per week, with overtime as required.

Preferred Attributes

Candidates with a strong work ethic, integrity, and a dedication to quality are encouraged to apply. The ideal candidate is a team player who communicates effectively, takes direction well, and demonstrates reliability and maturity. Strong organizational skills, attention to detail, problem-solving abilities, and the capacity to handle ambiguity and changing priorities are highly valued. Experience with performance metrics, analytical skills, and self-motivation are also preferred. A proven history of meeting customer requirements promptly and thoroughly is beneficial. Experience with MS Office, other operating systems, and warehousing systems such as Warehouse Management Systems (Highjump) is a plus. The ability to work effectively in a fulfillment center environment, which may involve noise, extended periods of walking and standing, and lifting up to 50 pounds, is expected.

Work Environment

This is a full-time position based in Jeddah. The role requires flexibility to work various hours as business demands, including overnight shifts, weekends, and holidays. Candidates must be able to perform physical tasks associated with a fulfillment center environment.