IT Support Technician

• Installation and maintenance of hardware, servers, and software within information systems.
• Provide technical support to users and troubleshoot technical issues.
• Monitor system performance to ensure integrity and efficiency.
• Update systems and software to ensure security and performance.
• Conduct regular inspections on equipment to identify potential issues.
• Train employees on new technologies and systems.
• Collaborate with diverse teams to optimize technical processes.
• Develop detailed technical documentation for enhanced understanding and use.
• Manage IT projects to ensure timely delivery.
• Stay updated with the latest trends and technologies in the IT field.
• Familiarity with Enterprise Resource Planning (SAP) systems.

• Advanced knowledge of operating systems such as Windows and Linux.
• Skills in programming languages such as Python or Java.
• In-depth understanding of computer networks and protocols.
• Ability to use project management tools like Trello or Asana.
• Data analysis skills with tools like Excel.
• Understanding of cybersecurity concepts.
• Strong written and verbal communication skills.
• Able to work effectively in a fast-paced environment.

• Setup and installation of audio-visual and IT equipment in classrooms and auditoriums.
• Provide higher-level support for application/system functionality to users and vendors.
• Monitor and ensure quality by checking sound and projector performance.
• Troubleshoot and resolve issues with audio-visual systems during events.
• Perform routine diagnostics and problem-solving for all media equipment.
• Maintain and update an inventory of technological equipment.
• Liaise with third-party engineers for hardware servicing and repairs.
• Assist in creating FAQs for end-users.

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Minimum one year of professional experience in IT support or related fields.

First: Management and Operation
•Developing and implementing office policies and procedures in accordance with local and international regulations.
•Supervising all daily operations (flight bookings, hotels, tourist programs, transportation).
•Monitoring the daily performance of employees and ensuring compliance with professional standards.
•Managing contracts and relationships with airlines, hotels, and transportation companies.

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Second: Sales and Marketing
•Preparing marketing plans to attract customers and increase market share.
•Developing competitive packages and tourism programs.
•Monitoring the achievement of monthly and annual sales targets.
•Building strategic relationships with companies and institutions (B2B).

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Third: Customer Service
•Ensuring high-quality service is provided to customers before, during, and after travel.
•Solving issues and complaints quickly and efficiently.
•Monitoring customer satisfaction and making continuous improvements.

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Fourth: Human Resources
•Selecting and hiring sales, operations, and customer service staff.
•Preparing work schedules and distributing tasks.
•Training the team on global booking systems (Amadeus, Galileo, Sabre).
•Motivating employees and regularly monitoring their performance.

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Fifth: Financial Management
•Preparing the annual budget and monitoring expenses and revenues.
•Following up on accounts with suppliers and customers and ensuring timely payment.
•Analyzing sales and profit reports to make strategic decisions.

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Sixth: Development and Improvement
•Keeping up with new trends in tourism and travel.
•Suggesting new services such as (visas, travel insurance, group trips).
•Using modern electronic systems to speed up processes and improve the customer experience