Key Account Manager I EXA Ceramics

About Alfanar Projects

Alfanar Projects is part of Alfanar, a company headquartered in Riyadh, Saudi Arabia, with operations in construction, manufacturing, design & development, and various facilities across the Middle East and other countries. Alfanar Construction is recognized as a Grade I contractor in Saudi Arabia. Alfanar Building Systems manufactures and markets a range of construction products, including ceramic wall and floor tiles, façade cladding, glazing systems, architectural aluminum products, precast concrete products, architectural elements, and office & home furniture.

Role Overview

Alfanar Projects is seeking a Key Account Manager I EXA Ceramics to join their team in Jeddah. This full-time role focuses on managing key customer relationships within the Project Sales Department, ensuring customer needs are met, and contributing to sales targets. The position requires 2-5 years of relevant experience.

Key Responsibilities

• Manage key customer accounts, building and maintaining strong relationships.
• Address customer requirements and queries promptly to ensure satisfaction.
• Proactively engage with potential clients and promote new products.
• Provide product suggestions and alternatives to customers during selection.
• Upload relevant data to the C4C (Customer Relationship Management) system.
• Submit samples and necessary documents to clients and follow up for approval.
• Prepare and submit quotations to clients, following up until approval.
• Monitor and follow up on collections with clients, coordinating accounts for bank posting.
• Attend team meetings to ensure alignment and stay informed.

Management and Reporting

• Suggest new ideas and strategies to enhance sales performance.
• Stay informed about competitor activities, including new products, pricing, and promotions, and report to the Project Sales department.
• Provide weekly and monthly progress reports.
• Monitor and control budgets and expenses to achieve optimal cost efficiency.
• Provide periodic work progress reports.

Accountabilities and Professional Conduct

• Take full responsibility for operations and deliverables as per the job description and company guidelines.
• Anticipate problems and implement proactive measures to prevent them.
• Make timely and appropriate decisions.
• Deliver required results with specified quality and cost within set timelines.
• Contribute tangibly to the area of operation and strive to exceed business expectations.
• Translate corporate goals into actionable business plans, monitoring performance and initiating corrective actions.
• Develop organizational structures in line with current and future requirements.
• Develop and coordinate written systems, policies, and procedures, seeking automation opportunities.
• Be proficient in relevant IT solutions and promote their full utilization.
• Uphold quality standards as a prime competitive advantage.
• Adapt to new techniques, technologies, management structures, and business models.
• Ensure a safe, secure, and legal work environment in accordance with regulations.

Qualifications and Experience

• 2-5 years of experience in key account management or a related sales role.
• Demonstrated ability to build and maintain strong customer relationships.
• Experience with CRM systems (*, C4C) is preferred.
• Strong communication and negotiation skills.
• Ability to work effectively in a full-time capacity in Jeddah.