Key Account Manager

About Signify

Signify is a leader in the lighting industry, focusing on connected lighting and the Internet of Things. The company develops smart solutions for various environments, including homes, offices, and cities, leveraging data analytics and AI. Signify operates with a legacy of over 125 years and is committed to sustainability, continuous learning, and diversity.

The Role of Key Account Manager

Signify is seeking a Key Account Manager to join its team in Makkah, covering Jeddah and Makkah. This full-time role involves managing strategic relationships with key accounts within the lighting projects business to drive profitable growth and ensure customer satisfaction. The Key Account Manager will lead the design and implementation of lighting solutions that meet customer requirements while promoting Signify’s connected and sustainable innovations. The role requires coordinating cross-functional teams to ensure timely and high-quality project delivery.

Key Responsibilities

• Manage assigned key accounts, including installers, general contractors, specifiers, project partners, and end-users, overseeing all projects within these accounts, with direct responsibility for medium and large lighting projects.
• Achieve sales targets, revenue growth, and profitability objectives within the assigned territory.
• Build and maintain strong, multi-level relationships with key accounts and stakeholders to influence product selection, secure specifications, and generate demand for Signify’s innovations.
• Develop and execute account strategies based on in-depth market understanding to drive profitable growth opportunities.
• Coordinate with internal Signify teams (*, Sales Specialists, Product Marketing, Order Desk) to meet account performance objectives and customer expectations.
• Collaborate with offer management and marketing teams to tailor offerings and implement continuous improvement initiatives based on client feedback.
• Identify and pursue project opportunities from early design stages through execution and delivery.
• Monitor performance, manage forecast accuracy, prepare detailed reports, and track project progress in CRM.
• Proactively resolve project challenges to ensure on-time, in-scope, and on-budget delivery.
• Lead commercial discussions and negotiate contracts to maximize profitability and strengthen customer partnerships.
• Promote connected, digital, and sustainable lighting systems that address customer needs for efficiency, performance, and compliance.
• Manage technical and commercial projects, including detailed calculations for pricing, product configurations, and margin analysis, and oversee project documentation.
• Lead the end-to-end tender process for strategic projects, from opportunity identification to competitive submission.
• Continuously enhance knowledge of Signify’s solutions, connected systems, and market developments through active participation in learning programs.

Qualifications and Experience

• A minimum of 5 to 10 years of experience in sales or key account management within the lighting or electronics industries.
• Experience working with the public sector is an advantage.
• Relevant sales certifications are essential.

Career Development at Signify

Signify supports lasting career growth through continuous learning, coaching, and mentoring. The company values diversity and inclusion, fostering an environment where all voices are heard across its global workforce in over 70 countries.