Key Account Manager

About Unilever Food Solutions and the Role

Unilever Food Solutions (UFS) is Unilever's second-largest Business Unit and a global market leader in Food Service, operating in over 76 countries. UFS focuses on a B2B business model, serving chefs with the purpose of enabling them to focus on their craft. This Key Account Manager role is a full-time position based in Jeddah, Mecca Region, within Unilever Arabia, and is designed for individuals with a passion for key account management in the food service industry.

Role Purpose and Business Context

The purpose of this role is to manage and grow key accounts within the food service channel, contributing to UFS's ambition to reach €5 billion by 2030. This involves providing solutions to operators through a product-first approach and leveraging customer experience. The Key Account Manager will be part of a team that aims to deliver excellence and maintain resilient performance, contributing to UFS's position as a trendsetter in culinary solutions.

Key Responsibilities

• Conduct daily face-to-face visits with active and new Key Accounts.
• Manage and achieve all sales targets and KPIs, including Turnover, Customer base, Forecast, Win & Retain Funnel, and Key Accounts Annual Business Plans.
• Increase market reach and penetration by growing the customer base and the number of SKUs per customer.
• Build and maintain relationships with existing and potential customers in the Food Service Channel (Restaurants – Local & International Chains under QSR & FSR, Central Production Units, and Catering divisions).
• Act as a trusted consultant by offering complete culinary solutions based on customer business understanding and needs.
• Take calculated risks to secure significant wins with key accounts.
• Conduct demonstrations of UFS SKUs for customers using top applications.
• Analyze data to systematize daily routines and activities in line with Unilever's requirements, utilizing CRM software such as Salesforce.
• Collaborate with marketing and culinary teams to create new LTOs (Limited Time Offers) and innovations with key customers.

Required Qualifications and Experience

• 2-5 years of experience in key account management, preferably within the food service industry.
• Demonstrated ability to deliver results and maintain resilience.
• Experience in engaging and collaborating with others to identify improved methods.
• A focus on consumer needs and market interpretation through data analysis.

Work Environment and Culture

Unilever Food Solutions fosters an entrepreneurial culture emphasizing speed, simplicity, trust, and growth. Employees are empowered in their roles across various functions. The company invests in developing future skills and leaders, reflected in high employee engagement scores. Unilever is committed to equity, inclusion, and diversity, aiming to create a supportive environment where individuals can bring their authentic selves to work.