Loyalty Deployment Assistant Manager.CRM & Loyalty📣 Job Ad

About Panda Retail Company – Savola Group

Panda Retail Company, part of the Savola Group, is seeking a qualified professional to join its team. This role contributes to the company's strategic focus on enhancing customer loyalty and engagement through data-driven initiatives within the retail sector.

The Role: Loyalty Deployment Assistant ******** & Loyalty

The Loyalty Deployment Assistant ******** & Loyalty is responsible for analyzing loyalty program audience segments and campaign performance metrics. This position plays a critical role in enabling data-informed decision-making to optimize campaign targeting, improve member engagement, and maximize the return on investment of loyalty initiatives across all channels.

Key Responsibilities

• Analyze loyalty program audience data to identify behavioral segments, purchase patterns, and engagement trends that inform targeted and personalized campaign strategies.
• Develop and maintain campaign performance dashboards and reports to monitor Key Performance Indicators (KPIs) such as redemption rates, earn rates, active member counts, and campaign ROI, enabling timely corrective actions.
• Design and implement A/B testing frameworks to evaluate campaign messaging, offer types, and targeting parameters, and present findings with clear recommendations to optimize future executions.
• Collaborate with the CRM and marketing teams to define segmentation criteria and prepare data-driven audience briefs that align campaign objectives with member profiles.
• Conduct post-campaign analyses to evaluate results against predefined targets, document learnings, and propose continuous improvement measures to enhance campaign effectiveness.
• Monitor member lifecycle metrics including acquisition, activation, engagement, retention, and churn to proactively identify risks and opportunities for program growth.
• Support the development and validation of predictive models that forecast campaign outcomes, member value, and behavioral trends to guide strategic planning.
• Ensure data accuracy and integrity by collaborating with data engineering and IT teams to validate, reconcile, and maintain loyalty data sources and reporting pipelines.

Required Experience

Candidates for this position should possess 5 to 10 years of experience in loyalty program management, CRM analytics, or a closely related field, demonstrating a strong background in data analysis and strategic deployment.

Work Location and Type

This is a full-time position. The successful candidate will be based in either Makkah or Jeddah, Saudi Arabia.

Commitment to Data-Driven Loyalty

Panda Retail Company – Savola Group is dedicated to leveraging data insights to build and sustain strong customer loyalty. This role offers an opportunity to contribute significantly to these strategic objectives.