Senior Associate SME Broker Management

About Bupa Arabia and the Role

Bupa Arabia is seeking a Senior Associate SME Broker Management to join its team in Jeddah, Makkah, Saudi Arabia. This full-time position is central to the company's strategy for selling and promoting insurance products and services through its network of broker agents. The role involves building and maintaining strong relationships with brokers, managing sales processes, and providing essential product knowledge to achieve sales targets.

Role Overview

The Senior Associate SME Broker Management will act as a key liaison between Bupa Arabia and its insurance brokers. This position requires a focus on expanding market reach, increasing sales volume, and enhancing client satisfaction through effective broker engagement and support. The individual will ensure brokers are well-equipped and informed to represent the company's offerings effectively.

Key Responsibilities

• Develop and maintain strong relationships with insurance brokers, agents, and other intermediaries.
• Act as the primary point of contact for brokers, providing support, answering queries, and resolving issues.
• Educate brokers on the company’s products, features, and benefits to enable effective sales to clients.
• Drive sales by identifying and pursuing new broker partnerships and expanding existing relationships.
• Meet or exceed sales targets by promoting insurance products and services through brokers.
• Assist brokers in closing sales by providing necessary resources, tools, and support.

Broker Training and Market Development

• Provide ongoing training to brokers on product offerings, industry trends, and sales techniques.
• Ensure brokers are equipped with accurate and up-to-date information regarding policies, pricing, and eligibility requirements.
• Offer guidance on sales strategies and best practices to optimize broker performance.
• Work with brokers to identify potential customers and develop strategies to increase market penetration.
• Generate and qualify leads for brokers to pursue and close.
• Monitor and evaluate the performance of brokers in reaching sales goals.

Compliance and Customer Service

• Ensure proper documentation of all transactions and maintain up-to-date records in CRM.
• Monitor and report on broker performance and sales results, providing insights for improvements.
• Adhere to company policies, industry regulations, and ethical standards in all sales activities.
• Ensure all sales practices comply with legal requirements and company guidelines, maintaining integrity in all dealings.
• Collaborate with brokers to ensure high levels of customer satisfaction and retention.
• Support the resolution of any issues or complaints from brokers or clients to maintain positive relationships.
• Follow up with brokers after sales to ensure smooth onboarding and address any concerns.

Required Experience

Candidates for the Senior Associate SME Broker Management role should possess 0-1 years of relevant experience.