Service Automation & Digital Transformation Expert📣 Job Ad

About the Service Automation & Digital Transformation Expert Role

MIS - Al Moammar Information Systems Co. is seeking a Service Automation & Digital Transformation Expert to join its team in Jeddah, Makkah, Saudi Arabia. This full-time position is focused on leading the company's digital transformation efforts and enhancing operational efficiency through advanced process automation.

Role Overview and Objectives

The Service Automation & Digital Transformation Expert will be responsible for analyzing, optimizing, and automating business processes. This role leverages cutting-edge technologies to improve service delivery and foster innovation across the organization. The expert will play a key part in shaping the company's digital future.

Key Responsibilities

• Lead and manage comprehensive digital transformation and automation programs.
• Analyze existing business processes to identify opportunities for optimization and automation.
• Design and implement robust workflow automation solutions to streamline operations.
• Drive the adoption and integration of Artificial Intelligence (AI), Robotic Process Automation (RPA), and low-code/no-code technologies.
• Develop strategic transformation plans, detailed roadmaps, and effective governance frameworks.
• Facilitate the integration of new digital platforms with existing enterprise systems.
• Monitor the performance of automated systems, recommend continuous improvements, and support ongoing innovation initiatives.
• Conduct effective stakeholder engagement, provide user training, and manage change management activities to ensure successful adoption of new processes and technologies.

Qualifications and Experience

Candidates must meet one of the following educational and experience criteria:

• A Bachelor's degree with a minimum of 20 years of relevant professional experience.
• A Master's degree with a minimum of 15 years of relevant professional experience.
• A PhD with a minimum of 5 years of relevant professional experience.

Required Skills and Expertise

• Extensive expertise in Digital Transformation, Service Automation, Business Process Management (BPM), and Enterprise Architecture.
• Proven experience with RPA and various workflow automation platforms.
• Strong knowledge of AI, Machine Learning, cloud platforms, APIs, and system integration principles.
• Excellent project management, stakeholder management, and leadership capabilities.
• Exceptional analytical, communication, and change management skills.

Work Details

This is a full-time position based in Jeddah, Makkah, Saudi Arabia. The role requires over 10 years of experience in a relevant field.