Mgr Loss Prevention📣 Job Ad

About the Role

Sheraton Hotels & Resorts is seeking a Manager for Loss Prevention to oversee operations in Medina, Al-Madinah Al-Munawarah. This full-time position requires 5-10 years of experience and focuses on safeguarding property assets, employees, and guests while ensuring guest and employee satisfaction and adhering to the operating budget.

Key Responsibilities

• Manage daily departmental functions to protect property assets, employees, and guests.
• Maintain required logs, certifications, and documents according to legal standards and Standard Operating Procedures.
• Train staff on emergency procedures and implement accident and fire prevention measures.
• Conduct hazard and risk assessments, including OSHA/SAFETY audits, incident tracking, and hazard abatement.
• Develop detailed property shutdown procedures to ensure all areas are secured.
• Ensure compliance with applicable laws and safety regulations.
• Adhere to proper key control guidelines.
• Develop and implement monthly checklists for CCTV, alarmed doors, and duress alarms to ensure functionality.
• Conduct patrols encompassing all property areas, including inspection of the recording system.
• Follow the Duty of Care process for guest and employee protection.
• Investigate and follow up on unusual activities that could impact guest or employee well-being.
• Handle complaints, disputes, grievances, and conflicts through negotiation.
• Implement action plans to monitor and control risk.
• Oversee all loss prevention operations, including patrols, emergency response, investigations, shipping and receiving processes, and electronic key systems.
• Guide the Accident Prevention Committee and oversee the first aid program.
• Manage the claims process and protect company assets by monitoring General Liability and Worker's Compensation cases.
• Communicate safety procedures and ensure employee understanding of safety codes.
• Promote teamwork, interdepartmental cooperation, and assertive hospitality.
• Encourage mutual trust, respect, and cooperation among team members.
• Provide personal assistance and support to colleagues and guests.
• Serve as a role model for appropriate behaviors.
• Utilize interpersonal and communication skills to lead and influence others.
• Meet daily quality standards and customer expectations.
• Identify educational needs and develop training programs for others.
• Inspect and critique the performance of the loss prevention department to maintain professionalism and service levels.
• Provide services that exceed customer expectations for satisfaction and retention.

Additional Duties

• Analyze information and evaluate results to solve problems.
• Develop liaison with local law enforcement and emergency services.
• Inform and update executives and peers on relevant information in a timely manner.
• Provide information to supervisors and coworkers through various communication channels.

Qualifications and Experience

The ideal candidate will possess 5-10 years of experience in loss prevention or a related field. A strong understanding of safety regulations, emergency procedures, and risk assessment is essential. The ability to lead and train staff, manage investigations, and liaise with external agencies is required.

Work Environment

This is a full-time position based in Medina, Al-Madinah Al-Munawarah, Saudi Arabia, within the hospitality sector at Sheraton Hotels & Resorts. The role involves direct interaction with guests and employees, requiring a commitment to maintaining a safe and secure environment.