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About the Role

Alwedad Charity is seeking a Support Services Specialist to manage and oversee the association's complexes. This full-time position requires 5-10 years of experience and will be based in Jeddah and Makkah.

Role Overview

The Support Services Specialist will be responsible for the comprehensive management and follow-up of the association's facilities. This includes ensuring the smooth operation of services, adherence to contracts, and maintaining the integrity of the complexes. The role involves close coordination with various stakeholders to ensure efficient service delivery and user satisfaction.

Key Responsibilities

• Manage and follow up on the association's complexes, ensuring their operational efficiency.
• Oversee the completion and follow-up of service contracts and expenditures related to the complexes.
• Conduct daily audits of each complex to ensure completion of tasks and address customer and user requests.
• Ensure the physical integrity and maintenance of the complexes.
• Coordinate the renewal of service contracts and facilitate completion with complex users via the platform.
• Manage the registration and booking of all flight arrangements for employees, including order of arrival and flight bookings.
• Process flight ticket requests, confirm data accuracy, and raise requests for ticket issuance.
• Provide employees with completed flight tickets and offer support for any issues related to carrier services or cancellations.
• Submit ticket purchases to the contracts department for dues settlement.
• Follow up on flight completions and provide daily updates to administration regarding all services on the platform.
• Manage accounting for various services, including mobile, electricity, water, and internet.
• Address and resolve financial problems related to services, aiming for practical solutions.
• Manage accounting for services between management and departments.
• Organize services such as mail reception and distribution, ensuring accuracy.

Qualifications and Experience

Candidates should possess 5 to 10 years of relevant experience. The role requires a professional with strong organizational and management skills, capable of handling financial and administrative tasks related to facility management and service contracts.

Required Skills and Competencies

• Proficiency in managing accounting for services and departmental expenditures.
• Ability to manage and organize administrative services, including mail handling.
• Experience in preparing and coordinating travel arrangements.
• Strong problem-solving skills, particularly in financial and service-related issues.
• Effective communication and coordination skills for liaising with users and departments.

Work Location and Type

This is a full-time position. The role will be based in Jeddah and Makkah.