Assistant Store Manager📣 Job Ad

in Omega Sa

about 1 hour ago

	Contract Type	Full-time
	Workplace type	On-site
	Location	Makkah

About the Role

OMEGA SA is seeking a dynamic Assistant Store Manager to join our team in Jeddah, Makkah, Saudi Arabia. This full-time position is integral to supporting the Boutique Manager in achieving business objectives, driving sales performance, and maintaining exceptional client experience standards. The Assistant Store Manager will oversee daily boutique operations, foster team performance, ensure operational excellence, and act as the designated leader in the Boutique Manager's absence. This role is crucial for upholding OMEGA's prestigious brand image and delivering unparalleled luxury service.

Key Responsibilities

Support the achievement and exceedance of boutique sales targets and Key Performance Indicators (KPIs).
Monitor daily sales performance and assist in implementing action plans to drive results.
Contribute to maximizing conversion rates, average transaction value (ATV), and units per transaction (UPT).
Actively participate in sales activities and client engagement initiatives to foster strong customer relationships.
Support the sales team in identifying opportunities to enhance boutique performance.
Conduct daily sales briefings and follow up on team performance to ensure alignment with goals.
Ensure exceptional luxury service standards are consistently delivered to all clients.
Effectively communicate OMEGA's heritage, innovation, and brand storytelling during client interactions.
Build and maintain strong relationships with key clients and VIP customers.
Support Customer Relationship Management (CRM) activities and client development initiatives.
Monitor follow-up activities and client engagement programs to ensure client satisfaction.
Ensure after-sales follow-up is completed according to company standards.
Support the daily supervision of boutique staff, ensuring adherence to brand standards and operational procedures.
Act as the Boutique Manager's deputy in their absence, ensuring seamless operations.
Assist in the onboarding, coaching, and development of Sales Associates to enhance their skills and performance.
Monitor staff performance and provide constructive feedback to foster growth and accountability.
Promote teamwork, accountability, and a positive working culture within the boutique.
Support the execution of training initiatives and product knowledge development for the team.
Support daily boutique operations and the implementation of operational controls.
Oversee cash handling, stock management, and reporting activities with accuracy and integrity.
Ensure strict compliance with OMEGA policies, procedures, and security standards.
Monitor inventory accuracy, manage stock transfers, replenishments, and conduct stock counts.
Coordinate with logistics and support functions to ensure operational efficiency.
Support the execution of opening and closing procedures for the boutique.
Support the implementation of OMEGA's visual merchandising guidelines to maintain brand aesthetics.
Ensure boutique displays reflect current campaigns and brand standards effectively.
Monitor boutique presentation, cleanliness, and overall luxury atmosphere.
Support product launches, activations, and marketing initiatives within the boutique.
Ensure consistent execution of brand image standards across all touchpoints.
Act as a communication bridge between management and boutique staff, facilitating clear information flow.
Participate in management meetings, briefings, and performance discussions.
Provide recommendations to improve boutique performance and client experience.
Support the execution of management action plans and operational initiatives.

Qualifications and Requirements

A Bachelor's Degree in Business, Marketing, Management, or a related field is preferred.
A minimum of 3 to 5 years of experience in luxury retail is required.
A minimum of 1 year of experience in a supervisory or senior sales position is necessary.
Experience within the watches, jewelry, luxury fashion, or premium retail sectors is highly preferred.
Strong communication, coaching, and leadership skills are essential.
A strong understanding of luxury service principles and clienteling techniques is required.
Fluency in English is mandatory; proficiency in Arabic is preferred.

Required Skills

Sales Performance
Client Experience Management
Team Supervision and Development
Boutique Operations and Administration
Visual Merchandising Execution
Effective Communication
Coaching and Mentoring
Leadership and Motivation
Clienteling and Relationship Building
CRM Management
Adherence to Luxury Retail Standards
Inventory Awareness and Control
Reporting and Data Analysis
Compliance and Internal Controls

Work Environment and Location

This is a full-time position based in Jeddah, Makkah, Saudi Arabia. The role involves working within a luxury retail environment, supporting daily boutique operations and client engagement.

Requirements

Requires 2-5 Years experience

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