Butler📣 Job Ad

Join Raffles Makkah Palace as a Butler
Raffles Makkah Palace promises exceptional standards inherent in the Raffles name, enhanced by Arab hospitality values. This stunning hotel offers breathtaking views of the Masjid Al Haram, the Holy Ka’aba, and the city.

Job Responsibilities:

• Consistently offer professional, friendly and engaging service.
• Oversee day-to-day workflow of the Butler office ensuring service standards are adhered to.
• Manage departmental inventory control including purchase orders and coding invoices.
• Responsible for handling all shipping and receiving for owners, guests, and colleagues.
• Provide administrative support to all areas of the Butler department.
• Collaborate with all departments within the lodge to communicate day-to-day updates.
• Address guest concerns promptly and notify appropriate departments as required.
• Work closely with the maintenance department to address repairs.
• Balance operational, administrative, and colleague needs.
• Adhere to all safety and sanitation policies.
• Perform other duties as assigned.

Qualifications:

• Proficient in English (verbal & written) required.
• Bachelor’s degree from an accredited university preferred.
• Experience with Hotel Property Management System an asset.
• Strong organizational, supervisory, and communication skills.
• Ability to evaluate situations and make decisions quickly and accurately.
• Able to work effectively in high-stress and fast-paced environments.
• Effective problem-solving abilities are essential.
• Detail-oriented with the ability to work under limited supervision.

Why Join Us?
Work for a renowned hotel brand that values inclusivity and offers limitless growth opportunities. Raffles champions fine art and design, and fosters culture within its establishment, creating a space where you can grow in your career while making a difference.

Join Accor as a Butler: At Accor, we are more than just a worldwide leader in hospitality. We invite you to bring your unique talents to our team, where you can find a role that matches your personality and aspirations.

About the Role: As a Butler, you will play a crucial role in ensuring maximum guest satisfaction by constantly monitoring service levels. Your responsibilities will include:

• Establishing good public relations with all guests.
• Providing warm and anticipative service to exceed the needs and expectations of our discerning guests.
• Acting as a reference team member for guests during their stay, ensuring all requests are fulfilled.
• Managing guest requests and preferences accurately.
• Executing the annual upsell strategy and achieving management goals.

Qualifications:

• Luxury five-star experience is essential.
• Formalized training as a butler is highly regarded.
• Strong leadership, interpersonal, and communication skills.
• High attention to detail and a strong sense of responsibility.
• Problem-solving abilities and a commitment to continuous improvement.

Your Working Environment: You will be part of a distinguished team at Sofitel Shahd Al-Madinah, located near the northern entrance of Al-Masjid an-Nabawi, featuring luxurious accommodations and exceptional amenities.

Join Raffles Makkah Palace as a Butler
Raffles Makkah Palace promises exceptional standards inherent in the Raffles name, enhanced by Arab hospitality values, offering breathtaking views of the Masjid Al Haram. We invite you to be part of our team, dedicated to delivering extraordinary guest experiences.

Job Responsibilities:

• Supervise daily operations of the Butler Services to achieve maximum guest satisfaction and maintain set customer service standards.
• Manage shifts, ensuring that Butler-related services are provided in accordance with established service standards.
• Coach and develop butlers to ensure competent performance and succession objectives are met.
• Maintain familiarity with the functions of all equipment in the Suites.
• Attend to suite services, including food & beverage, restocking, and equipment preparation.
• Exhibit exceptional customer service at all times to guests and colleagues.
• Assist the Duty Manager in managing the shift, providing courteous and efficient service.
• Prepare and compile reports accurately and timely.
• Liaise with other departments regarding daily operations.
• Handle guest inquiries and follow up on complaints to ensure resolutions.
• Collect and update guest personal preferences to maintain an accurate guest history database.

Qualifications:

• Previous leadership experience is required.
• Proficient in Microsoft Windows applications preferred.
• University/College degree in a related discipline is an asset.
• Excellent communication and organizational skills.
• Strong interpersonal and problem-solving abilities.
• Highly responsible & reliable with a team-oriented mindset.
• Ability to focus on guest needs, remaining calm and courteous at all times.

Why work for Raffles?
At Raffles, we value diversity and inclusion, aiming to attract diverse talents. We support your growth and learning, helping you find purpose in your work. Join us and explore limitless possibilities in hospitality.