About the Duty Manager Role
IHG Hotels & Resorts is seeking a Duty Manager to join our team in Al Khobar, Saudi Arabia. This role is integral to ensuring exceptional guest experiences and efficient hotel operations by leading from the front. The Duty Manager will champion a collaborative team approach, managing guest interactions, team performance, and all facets of hotel operations to deliver authentic and memorable experiences. This position offers the opportunity to contribute to a growing global organization committed to creating inclusive teams where individuals can grow and make a difference.
Key Responsibilities
- Lead the management of guest experiences, team performance, and overall hotel operations.
- Prioritize workload effectively to ensure the team delivers authentic and memorable guest experiences.
- Develop team members' skills to drive positive hotel performance results.
- Engage in direct communication with guests to resolve issues, queries, or concerns.
- Serve as the primary point of contact for critical emergency situations.
Qualifications and Experience
- Minimum Diploma or equivalent qualification; some college education is preferred.
- A minimum of 2 years of experience in a front desk or guest service leadership role.
- Fluency in spoken and written English is mandatory.
- Willingness to work evenings and weekends is required.
Required Skills and Abilities
- Guest Experience Management
- Team Performance Management
- Hotel Operations Management
- Workload Prioritization
- Guest Complaint Resolution
- Emergency Situation Management
- Proficiency in spoken and written English
- Basic mathematics skills
- Excellent communication, problem-solving, reasoning, and motivational skills
- Working knowledge of hotel property management systems, such as Opera, is beneficial.
- Fluency in other languages may be preferred.
Physical Requirements
The role requires the ability to stand for extended periods in front desk areas and perform occasional lifting of heavy items.
Work Environment and Location
This is a full-time position based in Al Khobar, Eastern Province, Saudi Arabia. The role involves working evenings and weekends as required.
