Butler📣 Job Ad

Join Accor as a Butler: At Accor, we are more than just a worldwide leader in hospitality. We invite you to bring your unique talents to our team, where you can find a role that matches your personality and aspirations.

About the Role: As a Butler, you will play a crucial role in ensuring maximum guest satisfaction by constantly monitoring service levels. Your responsibilities will include:

• Establishing good public relations with all guests.
• Providing warm and anticipative service to exceed the needs and expectations of our discerning guests.
• Acting as a reference team member for guests during their stay, ensuring all requests are fulfilled.
• Managing guest requests and preferences accurately.
• Executing the annual upsell strategy and achieving management goals.

Qualifications:

• Luxury five-star experience is essential.
• Formalized training as a butler is highly regarded.
• Strong leadership, interpersonal, and communication skills.
• High attention to detail and a strong sense of responsibility.
• Problem-solving abilities and a commitment to continuous improvement.

Your Working Environment: You will be part of a distinguished team at Sofitel Shahd Al-Madinah, located near the northern entrance of Al-Masjid an-Nabawi, featuring luxurious accommodations and exceptional amenities.

Join Raffles Makkah Palace as a Butler
Raffles Makkah Palace promises exceptional standards inherent in the Raffles name, enhanced by Arab hospitality values, offering breathtaking views of the Masjid Al Haram. We invite you to be part of our team, dedicated to delivering extraordinary guest experiences.

Job Responsibilities:

• Supervise daily operations of the Butler Services to achieve maximum guest satisfaction and maintain set customer service standards.
• Manage shifts, ensuring that Butler-related services are provided in accordance with established service standards.
• Coach and develop butlers to ensure competent performance and succession objectives are met.
• Maintain familiarity with the functions of all equipment in the Suites.
• Attend to suite services, including food & beverage, restocking, and equipment preparation.
• Exhibit exceptional customer service at all times to guests and colleagues.
• Assist the Duty Manager in managing the shift, providing courteous and efficient service.
• Prepare and compile reports accurately and timely.
• Liaise with other departments regarding daily operations.
• Handle guest inquiries and follow up on complaints to ensure resolutions.
• Collect and update guest personal preferences to maintain an accurate guest history database.

Qualifications:

• Previous leadership experience is required.
• Proficient in Microsoft Windows applications preferred.
• University/College degree in a related discipline is an asset.
• Excellent communication and organizational skills.
• Strong interpersonal and problem-solving abilities.
• Highly responsible & reliable with a team-oriented mindset.
• Ability to focus on guest needs, remaining calm and courteous at all times.

Why work for Raffles?
At Raffles, we value diversity and inclusion, aiming to attract diverse talents. We support your growth and learning, helping you find purpose in your work. Join us and explore limitless possibilities in hospitality.

Join Raffles Makkah Palace as a Head Butler!
At Raffles Makkah Palace, we cherish the exceptional standards inherent in the Raffles identity, enhanced by the values of Arab hospitality. We are not just a hotel; we offer an experience within breathtaking views of the Masjid Al Haram and the Holy Ka’aba. Our aim is to deliver unparalleled service and create memorable stays for our guests.

Role Overview:
The Head Butler will oversee the daily operations of the Butler Services, ensuring the smooth operation that guarantees guest satisfaction while adhering to our established customer service standards.

Key Responsibilities:

• Supervise daily Butler Services operations.
• Manage shifts effectively to provide top-notch services.
• Coach and develop butlers to enhance their performance.
• Ensure familiarity with equipment in the suites for efficient service.
• Attend to various service needs, including food and beverage deliveries.
• Display exceptional customer service at all times.
• Collaborate with the Duty Manager for efficient shift management.
• Prepare and compile reports accurately and timely.
• Liaise with other departments regarding operational needs.
• Manage guest inquiries courteously and address complaints effectively.
• Maintain a comprehensive guest history database for personalized service.

Qualifications:
We are looking for candidates with previous leadership experience and proficiency in Microsoft Windows applications. A university or college degree in a related field is preferred. Excellent communication and organizational skills, alongside strong interpersonal abilities, are essential. The Head Butler should be responsible, reliable, and able to work collaboratively as part of a team while focusing on guest needs at all times.

Why Join Us?
At Raffles, we believe in inclusion and diversity, welcoming individuals as they are. We facilitate growth and learning, ensuring that every workday brings purpose and excitement. Express your uniqueness with us and explore the limitless opportunities that Raffles offers in the hospitality world.