Butler📣 Job Ad

Join Accor as a Butler: At Accor, we are more than just a worldwide leader in hospitality. We invite you to bring your unique talents to our team, where you can find a role that matches your personality and aspirations.

About the Role: As a Butler, you will play a crucial role in ensuring maximum guest satisfaction by constantly monitoring service levels. Your responsibilities will include:

• Establishing good public relations with all guests.
• Providing warm and anticipative service to exceed the needs and expectations of our discerning guests.
• Acting as a reference team member for guests during their stay, ensuring all requests are fulfilled.
• Managing guest requests and preferences accurately.
• Executing the annual upsell strategy and achieving management goals.

Qualifications:

• Luxury five-star experience is essential.
• Formalized training as a butler is highly regarded.
• Strong leadership, interpersonal, and communication skills.
• High attention to detail and a strong sense of responsibility.
• Problem-solving abilities and a commitment to continuous improvement.

Your Working Environment: You will be part of a distinguished team at Sofitel Shahd Al-Madinah, located near the northern entrance of Al-Masjid an-Nabawi, featuring luxurious accommodations and exceptional amenities.

Join Fairmont Hotels & Resorts as a Butler! At the Makkah Clock Royal Tower, Fairmont is dedicated to providing exceptional service. We are looking for a passionate and committed individual to ensure that our guests receive prompt and personalized attention.

Key Responsibilities:

• Deliver courteous and professional service to enhance guest experience.
• Maintain cleanliness and order in all butler areas.
• Liaise with Private Dining to meet guest preferences.
• Manage resources efficiently and practice tactful up-selling.
• Communicate effectively with the team to satisfy guest needs.
• Conduct regular inventories of butler supplies and manage stock effectively.

Qualifications:

• Minimum 3 years in a similar role within a luxury hotel setting.
• Strong organizational skills and ability to engage with a diverse clientele.
• Familiarity with Housekeeping Operations and Opera PMS is preferred.

We invite you to bring your unique perspective to our team and experience the journey of hospitality with us!

Join Raffles Makkah Palace as a Butler
Raffles Makkah Palace promises exceptional standards inherent in the Raffles name, enhanced by Arab hospitality values, offering breathtaking views of the Masjid Al Haram. We invite you to be part of our team, dedicated to delivering extraordinary guest experiences.

Job Responsibilities:

• Supervise daily operations of the Butler Services to achieve maximum guest satisfaction and maintain set customer service standards.
• Manage shifts, ensuring that Butler-related services are provided in accordance with established service standards.
• Coach and develop butlers to ensure competent performance and succession objectives are met.
• Maintain familiarity with the functions of all equipment in the Suites.
• Attend to suite services, including food & beverage, restocking, and equipment preparation.
• Exhibit exceptional customer service at all times to guests and colleagues.
• Assist the Duty Manager in managing the shift, providing courteous and efficient service.
• Prepare and compile reports accurately and timely.
• Liaise with other departments regarding daily operations.
• Handle guest inquiries and follow up on complaints to ensure resolutions.
• Collect and update guest personal preferences to maintain an accurate guest history database.

Qualifications:

• Previous leadership experience is required.
• Proficient in Microsoft Windows applications preferred.
• University/College degree in a related discipline is an asset.
• Excellent communication and organizational skills.
• Strong interpersonal and problem-solving abilities.
• Highly responsible & reliable with a team-oriented mindset.
• Ability to focus on guest needs, remaining calm and courteous at all times.

Why work for Raffles?
At Raffles, we value diversity and inclusion, aiming to attract diverse talents. We support your growth and learning, helping you find purpose in your work. Join us and explore limitless possibilities in hospitality.