Butler📣 Job Ad

Join Accor as a Butler: At Accor, we are more than just a worldwide leader in hospitality. We invite you to bring your unique talents to our team, where you can find a role that matches your personality and aspirations.

About the Role: As a Butler, you will play a crucial role in ensuring maximum guest satisfaction by constantly monitoring service levels. Your responsibilities will include:

• Establishing good public relations with all guests.
• Providing warm and anticipative service to exceed the needs and expectations of our discerning guests.
• Acting as a reference team member for guests during their stay, ensuring all requests are fulfilled.
• Managing guest requests and preferences accurately.
• Executing the annual upsell strategy and achieving management goals.

Qualifications:

• Luxury five-star experience is essential.
• Formalized training as a butler is highly regarded.
• Strong leadership, interpersonal, and communication skills.
• High attention to detail and a strong sense of responsibility.
• Problem-solving abilities and a commitment to continuous improvement.

Your Working Environment: You will be part of a distinguished team at Sofitel Shahd Al-Madinah, located near the northern entrance of Al-Masjid an-Nabawi, featuring luxurious accommodations and exceptional amenities.

Join Raffles Makkah Palace as a Butler
Raffles Makkah Palace promises exceptional standards inherent in the Raffles name, enhanced by Arab hospitality values, offering breathtaking views of the Masjid Al Haram. We invite you to be part of our team, dedicated to delivering extraordinary guest experiences.

Job Responsibilities:

• Supervise daily operations of the Butler Services to achieve maximum guest satisfaction and maintain set customer service standards.
• Manage shifts, ensuring that Butler-related services are provided in accordance with established service standards.
• Coach and develop butlers to ensure competent performance and succession objectives are met.
• Maintain familiarity with the functions of all equipment in the Suites.
• Attend to suite services, including food & beverage, restocking, and equipment preparation.
• Exhibit exceptional customer service at all times to guests and colleagues.
• Assist the Duty Manager in managing the shift, providing courteous and efficient service.
• Prepare and compile reports accurately and timely.
• Liaise with other departments regarding daily operations.
• Handle guest inquiries and follow up on complaints to ensure resolutions.
• Collect and update guest personal preferences to maintain an accurate guest history database.

Qualifications:

• Previous leadership experience is required.
• Proficient in Microsoft Windows applications preferred.
• University/College degree in a related discipline is an asset.
• Excellent communication and organizational skills.
• Strong interpersonal and problem-solving abilities.
• Highly responsible & reliable with a team-oriented mindset.
• Ability to focus on guest needs, remaining calm and courteous at all times.

Why work for Raffles?
At Raffles, we value diversity and inclusion, aiming to attract diverse talents. We support your growth and learning, helping you find purpose in your work. Join us and explore limitless possibilities in hospitality.

Join Raffles Hotels & Resorts as a Butler:
Be part of a prestigious hotel renowned for its exceptional service and hospitality values in the heart of Makkah. We are looking for a dedicated Butler to ensure all guest needs are met with professionalism and care.

Responsibilities:

• Consistently provide friendly, engaging service to guests.
• Oversee the daily operations of the Butler office, ensuring service standards are upheld.
• Manage inventory control tasks including orders and invoice coding.
• Handle shipping and receiving needs for guests, owners, and colleagues.
• Provide administrative support across all Butler department functions.
• Communicate updates and changes effectively across various hotel departments.
• Quickly address guest concerns and coordinate with the necessary departments.
• Work with maintenance to address repairs and upkeep.
• Balance operational duties with administrative needs.
• Follow all safety and sanitation policies.
• Undertake other duties as required.

Qualifications:

• Proficient in English (verbal & written).
• Bachelor's degree preferred.
• Experience in Hotel Property Management Systems is an asset.
• Strong organizational, supervisory, and communication skills.
• Ability to perform in high-pressure environments effectively.
• Detail-oriented with strong problem-solving skills.

Why Raffles?
At Raffles, we prioritize diversity and inclusion, welcoming talents from varied backgrounds. Join us and become part of a team that values your unique contributions.