Clerk Reservations📣 Job Ad

About the Role

Four Points by Sheraton in Makkah is seeking a Clerk Reservations to manage incoming reservation requests. This full-time position requires 0-1 years of experience and offers an opportunity to contribute to guest services within a dynamic hospitality environment.

Key Responsibilities

• Process all reservation requests, including changes and cancellations, received via phone, fax, or mail.
• Identify guest reservation needs and determine the appropriate room type.
• Verify the availability of requested room types and rates.
• Clearly explain guarantee, special rate, and cancellation policies to callers.
• Accommodate and accurately document special guest requests.
• Respond to inquiries regarding property facilities, services, and room accommodations.
• Utilize sales techniques to maximize revenue opportunities.
• Input and access data within the reservation system.
• Indicate special reservation types, such as complimentary rooms, employee discounts, travel agent rates, and wholesale reservations, by inputting the correct codes and rates.
• Follow established escalation procedures when addressing guest concerns.

Professional Conduct and Guest Service

• Adhere to all company policies and procedures, maintaining a clean and professional appearance and personal grooming.
• Protect company assets and maintain the confidentiality of proprietary information.
• Ensure the privacy and security of guests and coworkers.
• Welcome and acknowledge all guests according to company standards, anticipating and addressing their service needs.
• Assist individuals with disabilities and express genuine appreciation to guests.
• Communicate using clear and professional language and answer telephones with appropriate etiquette.
• Develop and maintain positive working relationships with colleagues, supporting team goals and responding appropriately to employee concerns.
• Comply with quality assurance expectations and standards.
• Perform other reasonable job duties as requested by supervisors.

Physical Requirements

The role requires the ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.

Qualifications and Experience

• Education: High school diploma or *** equivalent.
• Related Work Experience: No related work experience required.
• Supervisory Experience: No supervisory experience required.
• License or Certification: None required.

Work Location

This is a full-time position located in Makkah.