Customer Service Center Manager📣 Job Ad

About the Role

flyadeal is seeking a Quality Controller to join its team in Jeddah, Makkah, Saudi Arabia. This role is essential for ensuring that all Maintenance and Engineering department activities comply with flyadeal's standards and General Authority of Civil Aviation (GACA) regulations. The Quality Controller will play a key part in upholding operational integrity and safety standards within the airline's engineering operations.

Key Responsibilities

• Conduct regular and ad-hoc surveillance of all Maintenance and Engineering department activities to ensure compliance.
• Verify adherence to flyadeal's internal standards and all applicable GACA regulations.
• Monitor the proper usage, tagging, calibration, and storage of all tools, equipment, and materials used in maintenance operations.
• Ensure strict compliance with safety and environmental standards across all operational activities.
• Audit technical records, including work orders, defect logs, maintenance logs, and material certifications, for accuracy and completeness.
• Validate that all documentation meets both regulatory requirements and flyadeal's internal standards.
• Identify, document, and log any non-conformities and discrepancies within the AMOS system.
• Collaborate effectively with relevant departments to ensure the timely and efficient resolution of identified discrepancies.
• Track and analyze trends in quality control findings to recommend and implement systemic improvements.
• Partner with internal teams to implement process improvements and actively work towards reducing recurring issues.
• Prepare detailed and comprehensive quality control reports for submission to the Senior Manager.
• Share findings and actionable recommendations with stakeholders to enhance overall operational standards and quality.

Qualifications and Requirements

• A minimum of 5 years of experience specifically in aviation maintenance quality control.
• A Bachelor's degree or diploma in an aviation-related field, or an equivalent level of education and experience.
• Proficiency in understanding and applying aviation regulations, including GACA, EASA, or FAA standards.
• Demonstrated expertise in using AMOS or similar aircraft maintenance management software.
• Strong data analysis skills to effectively identify trends, assess root causes, and drive process improvements.
• Exceptional attention to detail to ensure accuracy in all aspects of quality control.
• Excellent communication and interpersonal skills to foster collaboration across departments.
• A robust problem-solving ability coupled with a strong analytical mindset.

Required Skills

• Quality Control
• GACA Regulations
• EASA Standards
• FAA Standards
• AMOS
• Data Analysis
• Attention to Detail
• Communication
• Collaboration
• Problem-solving
• Analytical Mindset

Work Environment and Experience

This is a full-time position based in Jeddah, Makkah, Saudi Arabia. The role requires a proactive individual with a deep understanding of aviation quality control principles. While the original posting indicated a requirement for +10 years of experience, the detailed requirements specify a minimum of 5 years of experience in aviation maintenance quality control.

About the Role

CMA CGM Saudi Arabia is seeking a Customer Service Officer to join its team in Jeddah. This role is integral to providing effective customer service and supporting the transport of customer cargo. The position operates within a dynamic organization, requiring close collaboration with industry professionals to meet customer expectations.

Role Purpose and Scope

This position focuses on comprehensive customer care, addressing various service needs. The Customer Service Officer will manage inquiries, resolve issues, and cultivate customer relationships. The role involves taking ownership of customer cases from initiation to resolution, ensuring adherence to service level agreements.

Key Responsibilities

• Act as the primary contact for all customer care inquiries, managing cases throughout their lifecycle without escalation to other departments.
• Respond to customer communications via calls, cases, and chats within defined Service Level Agreement (SLA) timelines.
• Professionally and efficiently handle customer complaints and shipment disruptions.
• Coordinate with internal teams to ensure timely resolution of customer issues.
• Communicate operational updates, such as vessel delays or rollovers, to customers.
• Monitor and follow up on key customer performance indicators (KPIs), including First Contact Resolution Rate (FCRR), Turnaround Time (TAT), and Net Promoter Score (NPS).
• Conduct regular meetings with customers to discuss performance and identify areas for improvement.
• Identify and promote value-added services (VAS), such as Carrier Haulage or Verified Gross Mass (VGM) services.
• Manage all customer cases based on the First-In, First-Out (FIFO) principle.
• Guide and support customers in utilizing digital platforms to enhance their experience.
• Handle Direct Delivery and Breakbulk shipments with attention to detail.
• Execute and follow up on delivery processes for all assigned shipments.
• Manage tailored solutions for special cargo and unique commodities.
• Serve as the point of contact for special exceptions, including fruit shipments and cross-selling opportunities.

Qualifications and Experience

• A minimum of 2 to 5 years of experience in the Shipping & Logistics industry.
• Proven ability to drive change, foster innovation, and implement process improvements.
• Proficiency in MS Office applications.

Required Skills

• Exceptional customer and vendor relationship management skills.
• Excellent communication, presentation, and decision-making abilities.
• Strong teamwork capabilities with a proactive and professional attitude.

Work Location and Type

This is a full-time position based in Jeddah, Makkah, Saudi Arabia. The role is situated within the CMA CGM company.

About the Role

Egis, a global leader in architecture, consulting, construction engineering, and mobility services, is seeking an experienced Logistic Manager to join its consultancy firm in Jeddah, Saudi Arabia. This role is essential for overseeing all logistics operations, supply chain coordination, and vendor management to ensure seamless service delivery for clients within the Kingdom. The ideal candidate will possess strong organizational and analytical skills, with a proven ability to lead cross-functional teams while maintaining operational efficiency and cost-effectiveness.

As a key player in the Middle East's development, Egis has delivered over 700 complex projects. The Logistic Manager will be instrumental in supporting these efforts by ensuring the timely and efficient flow of materials, equipment, and essential project documentation.

Key Responsibilities

• Manage end-to-end logistics operations, including procurement, inventory management, and distribution across multiple client engagements.
• Develop and implement logistics strategies that optimize supply chain efficiency and reduce operational costs.
• Coordinate with vendors, suppliers, and service providers to ensure timely delivery and adherence to quality standards.
• Oversee inventory levels, warehouse operations, and stock management to minimize waste and maximize resource utilization.
• Lead and mentor logistics team members, providing guidance, performance feedback, and professional development opportunities.
• Analyze logistics data and metrics to identify trends, inefficiencies, and opportunities for process improvement.
• Manage budgets and financial forecasting for logistics operations, ensuring adherence to approved spending limits.
• Ensure compliance with local regulations, safety standards, and company policies in all logistics activities.
• Prepare detailed reports and presentations on logistics performance for senior management and clients.
• Collaborate with project managers and consultants to understand client requirements and customize logistics solutions.
• Resolve operational challenges and implement corrective actions to maintain service quality and client satisfaction.
• Coordinate and monitor all logistics-related activities across projects to ensure the timely delivery of materials, equipment, permits, documents, and support services in alignment with project schedules and PMC requirements.
• Follow up with consultants and other stakeholders to track pending actions, approvals, and resolve delays to maintain smooth project flow.
• Review documents received from consultants, such as logistics plans, to ensure they are complete, compliant, and aligned with project requirements.
• Manage logistics plans, report progress, escalate risks, and ensure compliance with project procedures, client expectations, and regulatory requirements.
• Support project teams by maintaining accurate records, coordinating meetings and communications, and ensuring that all logistics dependencies are proactively addressed to avoid disruption to project execution.

Qualifications and Requirements

• A minimum of 10 years of experience in logistics management or a related field.
• Proven track record of managing logistics operations within a consultancy or professional services environment.
• Strong expertise in supply chain management, vendor management, and inventory optimization.
• Demonstrated leadership experience managing and developing logistics teams.
• Excellent project management skills with the ability to handle multiple priorities simultaneously.
• Strong communication and interpersonal skills for effective stakeholder engagement.
• Proficiency in Microsoft Excel and data analysis tools.
• Experience with Lean or Six Sigma methodologies is preferred.
• Familiarity with international logistics and cross-border operations is preferred.
• Background in risk management and business continuity planning is preferred.

Required Skills

• Logistics Management
• Supply Chain Coordination
• Vendor Management
• Organizational Skills
• Analytical Thinking
• Leadership
• Operational Efficiency
• Cost-effectiveness
• Procurement
• Inventory Management
• Distribution
• Supply Chain Management
• Warehouse Operations
• Data Analysis
• Budget Management
• Financial Forecasting
• Compliance
• Safety Standards
• Reporting
• Project Management
• Problem-Solving
• Communication
• Interpersonal Skills
• Risk Management
• Business Continuity Planning
• Logistics Software
• ERP Systems
• Warehouse Management Systems (WMS)
• Microsoft Excel
• Lean Methodologies
• Six Sigma Methodologies

Work Environment and Location

This is a full-time position based in Jeddah, Makkah, Saudi Arabia. The role involves working within a dynamic consultancy environment, supporting complex projects and collaborating with various stakeholders.