Customer Service Center Manager📣 Job Ad

in 2p Perfect Presentation

about 1 hour ago

	Contract Type	Full-time
	Workplace type	On-site
	Location	Jeddah

About the Role

2P Perfect Presentation is seeking a Customer Service Center Manager to oversee operations in Jeddah, Makkah, Saudi Arabia. Since 2004, 2P has been a key player in Saudi Arabia's ICT sector, providing integrated technology solutions to support digital transformation and enhance operational efficiency for organizations. This position is critical for managing customer service center operations, ensuring high service quality, improving customer experience, and meeting operational performance targets.

The Customer Service Center Manager will lead continuous improvement efforts aligned with best practices and COPC standards, contributing to 2P's commitment to innovation and service excellence within a dynamic environment.

Key Responsibilities

Manage the daily operations of the customer service center to ensure efficient and effective service delivery.
Ensure the achievement of critical service quality, customer experience, and operational Key Performance Indicators (KPIs).
Develop and implement strategic and operational plans aimed at significantly improving customer satisfaction levels.
Analyze performance indicators to identify areas for improvement and follow up on corrective action plans.
Develop and maintain comprehensive operational policies, procedures, and detailed process documentation.
Standardize customer service practices across the center to align with industry best practices and COPC standards.
Lead, coach, and motivate customer service teams to enhance their performance and elevate service quality.
Prepare detailed management reports, presentations, and strategic recommendations for senior management.
Drive continuous improvement initiatives to enhance overall operational efficiency and effectiveness.

Qualifications and Requirements

A Bachelor's degree in Business Administration, Public Administration, or an equivalent field is required.
A minimum of 5 years of experience specifically in managing contact centers or customer service centers is essential.
At least 2 years of experience in a supervisory or managerial role within a customer service environment is necessary.
Proven experience in operations management, with a strong focus on quality performance and customer experience enhancement.
Demonstrated strong knowledge of contact center KPIs, quality standards, and customer experience best practices.
A solid understanding of COPC standards and practices is a mandatory requirement.
COPC certification or practical experience in applying COPC standards is highly preferred.

Required Skills

Operations Management
Quality Performance
Customer Experience Management
Contact Center KPIs
Quality Standards
Customer Experience Practices
COPC Standards
COPC Certification (preferred)
Leadership
Communication
Analytical Skills
Decision-Making Skills
Microsoft Office Proficiency
Reporting Tools
Data Analysis Tools

Work Environment

This is a full-time position based in Jeddah, Makkah, Saudi Arabia.

Requirements

Requires 5-10 Years experience

Similar Jobs

Chemist - Trainee

📣 Job AdNew

SGS

Internship

About the Role

SGS, a global leader in Testing, Inspection, and Certification, is seeking a detail-oriented and analytical Trainee to join its geochemistry laboratory in Jeddah. This entry-level internship offers an opportunity to develop expertise in Geochemistry within the Mineral Business, working under the guidance of experienced professionals. Comprehensive on-the-job training and mentorship will be provided.

Key Responsibilities

Undergo full training in the Sample Preparation Section.
Receive comprehensive training in the Wet Chemistry Section.
Complete training in the Fire Assay Section.
Assist the laboratory team in executing quality assurance procedures and protocols.
Utilize Standard Operating Procedures (SOPs) and equipment under supervision to perform measurements and assessments.
Communicate laboratory results and any concerns to the quality assurance team.
Adhere to all established inspection procedures and safety protocols.

Qualifications and Requirements

Strong attention to detail and the ability to identify discrepancies or deviations.
Excellent organizational and record-keeping skills.
An analytical mindset with the ability to interpret specifications and standards.
Ability to follow detailed procedures and work instructions accurately.
Basic technical aptitude and comfort with inspection tools and equipment.
Clear written and verbal communication skills.
Ability to work both independently and as part of a team.
A strong willingness to learn and develop expertise in quality assurance processes.
Preferred: Previous experience in quality control, manufacturing, or inspection environments.
Preferred: Familiarity with quality assurance documentation systems or software.
Preferred: Basic knowledge of quality standards and inspection methodologies.
Preferred: A good level of English language proficiency.

Required Skills

Sample Preparation
Wet Chemistry
Fire Assay
Quality Assurance Procedures
Standard Operating Procedures (SOPs)
Inspection Procedures
Safety Protocols
Attention to Detail
Organizational Skills
Record-Keeping Skills
Analytical Mindset
Ability to Follow Detailed Procedures
Technical Aptitude
Communication Skills
Teamwork
Willingness to Learn

Work Environment and Location

This is an internship position based in Jeddah, Makkah, Saudi Arabia. The role operates within SGS's extensive network of laboratories, contributing to the company's commitment to quality, compliance, and sustainability.

0-1 years

Jeddah

about 1 hour ago

Audit & Assurance Manager/Sr. Manager (Riyadh, Jeddah & Dammam)

📣 Job AdNew

BDO Saudi Arabia, Dr. Mohamed Al-Amri & Co.

Full-time

About the Role

BDO Saudi Arabia, Dr. Mohamed Al-Amri & Co., a firm with over four decades of experience in Saudi Arabia, is seeking a forward-thinking and motivated Audit & Assurance Manager/Senior Manager. This role is essential for managing the Firm’s Audit clients in alignment with established guidelines and ensuring adherence to the BDO Audit Methodology. The ideal candidate will demonstrate a strong track record of high-quality client project delivery, robust technical knowledge, a commercially aware mindset, and the ability to perform effectively in a demanding project and transaction environment. The firm is committed to professional development, focusing on helping individuals at every career stage identify and leverage their strengths, offering opportunities to build skills and gain hands-on experience in a rapidly evolving global business landscape, with potential for cross-border experience.

Key Responsibilities

Manage the Firm’s Audit clients in accordance with established guidelines and ensure work is performed according to the BDO Audit Methodology.
Develop and maintain productive relationships with client management and assess client satisfaction.
Generate new business opportunities and proactively identify potential engagements.
Delegate tasks effectively and monitor progress to ensure client expectations are met.
Foster effective teamwork and empower staff to achieve engagement and personal performance objectives.
Conduct timely performance reviews, providing counseling and career advice to team members.
Understand the Firm’s service lines and actively assess and present opportunities to apply relevant knowledge and services.
Take ownership for the work performed by the team.
Manage, motivate, and provide guidance to audit staff.
Monitor the team’s work to ensure consistency with the firm’s quality standards and audit approach.
Ensure team compliance with the Firm’s risk management policies and procedures.
Act as the primary point of contact for the audit engagement partner on all major client audit matters.
Perform other non-audit assignments as and when required.

Qualifications and Requirements

Qualified Chartered Accountant (ACA, CPA, JCPA, ESAA, or ACCA).
Minimum of a Bachelor’s degree.
Experience gained within large Audit and consulting firms.
A minimum of 10 years of work experience, with at least 2 years in a managerial role.
Proven ability to manage a large portfolio of audit clients, ranging from small to large businesses, and oversee the entire audit cycle within tight deadlines.
Strong and current knowledge of International Financial Reporting Standards (IFRS) and International Standards on Auditing (ISA).
Experience in the financial services sector is highly desirable.
Overseas working experience is an advantage, and previous work experience in the Middle East will be considered favorably.

Required Skills

Excellent communication and presentation skills.
Strong team leadership capabilities.
Ambition, drive, energy, and creativity, with the ability to work effectively within multi-cultural and multi-disciplinary teams.
A proven record of business development and cross-selling of services to clients.
The ability to train and lead audit staff, providing mentoring and career development advice.
The ability to represent the Firm professionally at all times through punctuality, appearance, and presentation.

Work Environment and Location

This is a full-time position. The role is based in Riyadh, Jeddah, and Dammam, Saudi Arabia.

+10 years

Jeddah

about 1 hour ago

GIS Engineer (Saudi National)

📣 Job AdNew

Egis

Full-time

About the Role

Egis, a global leader in architecture, consulting, construction engineering, and mobility services, is seeking a highly experienced GIS Engineer to join its team in Jeddah, Makkah, Saudi Arabia. This role is integral to supporting spatial data management, mapping, and geospatial analysis across Egis's diverse project portfolio within the region. The GIS Engineer will play a crucial part in integrating advanced GIS technologies into heritage-sensitive urban planning and project execution, ensuring accurate geospatial information is leveraged for effective asset management, design validation, utilities coordination, and comprehensive stakeholder reporting. Egis is committed to delivering complex development projects that stimulate economic growth and enhance quality of life, all while upholding principles of sustainable development. The GIS Engineer will collaborate closely with planning, engineering, and construction teams to uphold these standards and contribute to the successful delivery of projects within this dynamic market.

Key Responsibilities

Develop, maintain, and update GIS databases to support ongoing and future project phases.
Generate detailed and high-quality maps to visualize project information, asset locations, and infrastructure networks.
Support site planning, infrastructure layout, and utility coordination through the application of spatial data overlays and analysis.
Perform geospatial analysis to inform design decisions, heritage impact assessments, and construction logistics.
Coordinate with design and engineering teams to ensure geospatial data aligns seamlessly with architectural and civil layouts.
Provide essential GIS input for stakeholder presentations, permit documentation, and progress reporting.
Collaborate with relevant authorities, including JHD, to ensure spatial data compliance with heritage preservation zones and regulatory boundaries.
Assist in the integration of GIS layers into Project Management Information Systems (PMIS) and Electronic Document Management Systems (EDMS) for centralized information management.
Conduct field data collection using GPS and drone-based surveys as required.
Maintain metadata standards and ensure data accuracy, consistency, and effective version control.
Support spatial analysis for the identification of risks, environmental constraints, and urban zoning considerations.
Provide training and technical support on GIS tools and methodologies to project staff and consultants.
Prepare comprehensive documentation for GIS workflows, procedures, and data handover upon project completion.

Qualifications and Requirements

A Bachelor's Degree in Geographic Information Systems (GIS), Geomatics Engineering, Survey Engineering, or a closely related field is mandatory.
A Master's Degree in GIS, Remote Sensing, or a related spatial discipline is preferred.
A minimum of 8 to 12 years of professional experience in a GIS engineering or geospatial technical role.
Experience on land development, cadastral, 3D digital twin, survey, or urban planning projects within Saudi Arabia is preferred.
Prior exposure to Project Management Consultancy (PMC) roles or contractor deliverable review functions is advantageous.
Experience working within historic urban areas with complex boundary and survey conditions is considered an advantage.

Required Skills

Proficiency in Spatial Data Management, Mapping, and Geospatial Analysis.
Expertise in GIS Databases, Asset Management, and Design Validation.
Strong capabilities in Utilities Coordination and Stakeholder Reporting.
Skilled in Site Planning, Infrastructure Layout, and Heritage Impact Assessments.
Experience with Construction Logistics, Permit Documentation, and Progress Reporting.
Knowledge of Spatial Data Compliance, PMIS Integration, and EDMS Integration.
Competence in Field Data Collection using GPS and Drone-based Surveys.
Adherence to Metadata Standards, ensuring Data Accuracy, Data Consistency, and Version Control.
Ability to support Risk Identification, Environmental Constraints analysis, and Urban Zoning studies.
Experience in providing GIS Training and Technical Support.
Familiarity with GIS Workflows, Procedures, and Data Handover processes.
Excellent Communication and Teamwork skills.
Strong Problem-solving abilities.

Work Environment and Location

This is a full-time position based in Jeddah, Makkah, Saudi Arabia. The role involves close collaboration with planning, engineering, and construction teams, requiring strong teamwork and communication skills to contribute to the successful delivery of complex development projects in a dynamic market.

+10 years

Jeddah

Remote Job

about 1 hour ago