Manager of Customer Services & Call Center📣 Job Ad

About the Role

Riyadh Air, headquartered in Riyadh, is a new national airline focused on shaping the future of aviation and establishing Saudi Arabia as a global aviation and trade hub. As a digitally native airline connecting the Kingdom to over 100 destinations, Riyadh Air is seeking a strategic financial leader to oversee its financial planning and analysis framework. This role is instrumental in developing accurate budgets, forecasts, and long-range plans aligned with strategic priorities and operational realities. The position serves as a key financial partner across the organization, enabling informed decision-making through timely reporting, advanced modeling, and insightful analysis.

Key Responsibilities

• Lead the budgeting cycle, forecasting processes, and cash flow planning.
• Develop and execute scenario modeling and capital project evaluations.
• Manage performance reporting and ensure data integrity for senior leadership and the Executive Committee, aligning with corporate standards.
• Provide proactive financial guidance and identify improvement opportunities through collaboration with Finance Business Partners and cross-functional teams.
• Drive disciplined financial planning practices across the business.
• Contribute to process optimization, automation, and the integration of advanced planning tools, including Oracle modules and BI platforms.
• Mentor Financial Planning and Analysis (FPA) team members and support the development of a high-performing finance organization.

Qualifications and Requirements

• A degree qualification is required.
• A minimum of 10 years of post-graduate experience is necessary.
• At least 3 years of experience in a leadership role within a large multinational organization is essential.
• A professional accounting qualification such as SOCPA, CPA, CIMA, or ACCA is mandatory.
• Hands-on expertise in budgeting, forecasting, business planning, and financial modeling is required.
• Prior experience in the aviation industry or exposure to Big 4 environments is considered an advantage.

Required Skills and Tools

• Financial Planning and Analysis (FP&A)
• Budgeting and Forecasting
• Long-range planning and Financial modeling
• Cash flow planning and Scenario modeling
• Capital project evaluation
• Performance reporting and Data integrity
• Providing financial guidance
• Process optimization and Automation
• Experience with advanced planning tools, including Oracle modules and BI platforms
• Proficiency in Excel and PowerPoint
• Experience with BI tools such as Power BI or Tableau
• Familiarity with ERP systems including SAP and Oracle
• Experience with airline-specific systems such as Amadeus and Sabre
• Exceptional communication skills
• Ability to manage multiple priorities in a fast-paced environment
• Capability to translate complex financial insights into clear, actionable recommendations
• Strong analytical skills
• Exceptional attention to detail
• Leadership capabilities

Work Environment

This is a full-time position based in Riyadh, Saudi Arabia. The role operates within the Riyadh Region.

About the Elm Co-op Training Program

Elm Company is offering a Co-op Training Program for the August 2026 intake, with a specific focus on an Industrial Engineering role. This program is designed to provide trainees with practical experience directly related to their academic studies. Participants will apply theoretical knowledge in a professional setting, gaining exposure to industry best practices within their field.

Trainees will engage in projects under the guidance of experienced professionals, developing both technical competencies and essential soft skills. The program offers a professional work environment that prioritizes learning and growth.

Program Responsibilities

While specific duties are not detailed, trainees are expected to:

• Actively participate in and contribute to real-world projects relevant to Industrial Engineering.
• Apply academic knowledge and theoretical concepts to practical workplace challenges.
• Collaborate with experienced professionals and learn from their expertise.
• Develop and enhance technical skills pertinent to the field of Industrial Engineering.
• Cultivate and refine essential soft skills necessary for professional success.
• Engage with digital learning platforms and knowledge resources provided by Elm Company.

Eligibility and Requirements

• The co-op training must be an integral part of the student's academic graduation requirements.
• The required training duration must be between 4 to 7 months.
• Applicants must possess a minimum cumulative GPA of out of or out of *
• Proficiency in the English language is mandatory.

Required Skills

• English language proficiency.

Program Benefits and Details

The program offers several benefits to participants:

• A monthly allowance will be provided throughout the training period.
• Personalized professional supervision and mentorship tailored to each student's field of study.
• Access to Elm’s comprehensive digital learning platforms and extensive knowledge resources.

Company: Elm Company

Location: Riyadh, Saudi Arabia

Work Type: Full-time

Experience Required: 0-1 year

About the Role

Creative Closets is seeking an Assistant Manager of Operational Excellence to join its team in Riyadh, Saudi Arabia. This full-time position is designed for an ambitious individual with a foundational understanding of operational improvement methodologies and a commitment to driving impactful change within the organization.

Role Overview

The Assistant Manager of Operational Excellence will play a key role in defining and implementing the company's Operational Excellence program. This involves leading continuous improvement initiatives across various functions, optimizing processes, enhancing productivity, and ensuring high standards of quality. The role requires a proactive approach to process enhancement and a dedication to fostering a culture of continuous improvement.

Key Responsibilities

• Define and implement the Operational Excellence program, leading continuous improvement initiatives across all organizational functions.
• Lead teams on projects focused on optimizing processes, increasing productivity, and improving quality.
• Facilitate Kaizen events and ensure the effective tracking and implementation of recommended actions.
• Develop comprehensive documentation related to operational processes and maintain key performance metrics.
• Conduct audits to assess results and actively promote the adoption of sustainable operational practices.
• Report on progress, achieved results, and lessons learned from improvement initiatives.
• Foster and cultivate a strong culture of Operational Excellence throughout the organization.

Qualifications and Requirements

• Bachelor's degree in a relevant field, such as Industrial Engineering.
• A minimum of 2 years of experience in applying Lean principles or driving process improvements.
• Familiarity with operational improvement tools and methodologies, including Lean and Kaizen.
• Proficiency in data analysis to effectively track Key Performance Indicators (KPIs) and identify areas for improvement.
• Strong facilitation, communication, and project management skills are essential for this role.

Additional Information

A Green Belt certification in Lean or Six Sigma is considered a plus. The position is full-time and located in Riyadh, Saudi Arabia.