E-Commerce Manager📣 Job Ad

E-Commerce Manager – Operations, Marketing, and Logistics

The E-Commerce Manager will lead the strategic development and execution of the company’s online gifting business. This role combines leadership in operations, logistics, and marketing to drive growth, optimize customer experience, and ensure operational excellence. The ideal candidate will have a proven track record in managing multi-channel e-commerce platforms, digital marketing initiatives, and end-to-end logistics within the gifting or lifestyle sector.

Key Responsibilities:

• E-Commerce Operations: Oversee all e-commerce activities, including product lifecycle management, pricing strategy, and online merchandising.
• Lead the planning and execution of seasonal gifting campaigns, ensuring alignment with company strategy and profitability targets.
• Define and monitor KPIs for order accuracy, fulfillment efficiency, and customer satisfaction.
• Implement process improvements to streamline workflows and enhance overall operational performance.

• Marketing & Brand Growth: Develop and execute comprehensive digital marketing strategies to increase traffic, conversion rates, and brand visibility.
• Supervise marketing teams and agencies across performance marketing, social media, email, and influencer collaborations.
• Manage budget allocations for marketing and promotional campaigns, ensuring ROI optimization.
• Analyze market trends and competitor activity to identify new growth opportunities and product development ideas.

• Logistics & Supply Chain Management: Manage relationships with 3PL providers, courier companies, and suppliers to ensure timely and cost-effective deliveries.
• Oversee inventory control, demand forecasting, and procurement planning.
• Ensure smooth coordination between warehousing, logistics, and customer service departments.
• Evaluate and negotiate service level agreements (SLAs) to maintain high operational standards.

• Leadership & Strategy: Lead cross-functional teams and drive collaboration across marketing, operations, and customer service units.
• Contribute to the company’s strategic planning and expansion initiatives for regional or international growth.
• Prepare and present performance reports, insights, and recommendations to senior management.
• Foster a culture of innovation, accountability, and continuous improvement within the e-commerce division.

Qualifications & Requirements:

• Bachelor’s or Master’s degree in Business Administration, Marketing, Supply Chain Management, or related field.
• Minimum 3-5 years of experience in e-commerce, gifting, retail operations, or online logistics, including at least 3 years in a leadership role.
• Strong knowledge of e-commerce platforms (Shopify, Magento, WooCommerce, or custom ERP systems).
• Expertise in digital marketing, data analytics, and supply chain optimization.
• Excellent leadership, communication, and strategic planning skills.
• Proven ability to manage budgets, vendors, and cross-functional teams.