Executive Housekeeper📣 Job Ad

About the Role

Shangri-La Jeddah is seeking an experienced and dedicated Executive Housekeeper to join its team. This role is responsible for maintaining high standards of cleanliness, orderliness, and presentation across all hotel areas. The Executive Housekeeper will plan, organize, direct, and control all housekeeping activities to ensure luxury hospitality standards are consistently met. This position offers an opportunity to lead a team within a world-class establishment.

As a key member of the team, the Executive Housekeeper will oversee the upkeep of guest rooms, public areas, and heart-of-the-house spaces, ensuring a welcoming environment that reflects the brand's commitment to guest experiences.

Key Responsibilities

• Ensure the smooth and efficient operation of all housekeeping activities on a daily basis.
• Lead, supervise, and motivate the housekeeping team, including supervisors, room attendants, and laundry staff.
• Maintain team performance and optimize process flow within the housekeeping department.
• Oversee the meticulous maintenance and replenishment of supplies in all guest rooms.
• Ensure that all quality assurance standards are consistently met and upheld across all areas.
• Guarantee that the quality of service delivered is in full compliance with hotel guidelines and policies.
• Adhere to and enforce specified hygiene and personal appearance standards for the hotel staff.
• Maintain high standards of professionalism, ethics, and a positive attitude towards clients and colleagues.

Qualifications and Requirements

• Previous experience in a similar capacity within a luxury hotel environment is essential.
• Experience within GCC countries is highly preferred.
• A genuine passion for the hospitality industry.
• Enjoyment of interacting with people and providing exceptional service.
• A comprehensive understanding of room operations within a hotel setting.
• Exceptional attention to detail and a guest-oriented approach.
• High proficiency in both written and spoken English.
• Strong interpersonal skills for effective communication and collaboration.
• A proactive mindset, seeking opportunities for self-development and the development of others.
• Demonstrated ability to lead by example, embodying a friendly, helpful, and trustworthy demeanor.
• A willingness to embrace new challenges and adapt to evolving demands.

Required Skills

• Expertise in Housekeeping Operations management.
• Proven Team Leadership and Supervision capabilities.
• Strong Motivation and team-building skills.
• Commitment to maintaining high Quality Assurance standards.
• Focus on achieving excellent Guest Satisfaction.
• Thorough knowledge of Hotel Guidelines and Policies.
• Adherence to strict Hygiene Standards.
• Demonstrated Professionalism and strong Ethics.
• Excellent Interpersonal Skills.
• Detail-Oriented approach to work.
• Guest-Oriented service philosophy.

Work Environment and Opportunity

Shangri-La Jeddah is located in Jeddah, Makkah, Saudi Arabia. This is a full-time position. The company offers structured learning and development pathways with opportunities for professional growth and leadership skill development. The workplace values passion and supports self-realization. Shangri-La Group is an equal opportunity employer, welcoming applications from all qualified candidates. All information provided by applicants will be treated in confidence and used only for recruitment purposes.