Guest Service Agent📣 Job Ad

About Al Marwa Rayhaan by Rotana

Al Marwa Rayhaan by Rotana, situated in Makkah, is seeking dedicated professionals to enhance its Front Office team. Our commitment is to provide exceptional and memorable experiences for all guests through professional and customer-focused service.

The Role: Guest Service Agent

As a Guest Service Agent, you will be responsible for delivering professional and attentive service to our guests, ensuring their stay is comfortable and positive. This full-time position is suited for dynamic and self-motivated individuals eager to develop their careers within the hospitality sector.

Key Responsibilities

• Provide consistently professional, friendly, warm, and engaging service to all guests.
• Welcome and check in guests efficiently, adhering to established Standard Operating Procedures (SOPs).
• Process check-outs for departing guests in accordance with hotel standards.
• Manage room sales for walk-in guests and address day-to-day facilities issues proactively.
• Handle cash inventory, and facilitate cashing of cheques and bills of exchange in foreign currencies for hotel guests, strictly following the credit policy.
• Collaborate effectively with colleagues across all departments, including Housekeeping, Finance, and Reservation, to ensure seamless guest service.
• Ensure the Guest Service Desk is continuously staffed, operationally prepared, and adequately stocked to serve as a primary point of contact for guests.
• Maintain the privacy of all guests by ensuring that no personal details are disclosed.
• Demonstrate a comprehensive understanding of the hotel’s policies, procedures, and service standards, along with full knowledge of hotel facilities and current events.

Qualifications and Experience

Candidates should possess 0-1 years of experience in a Front Office or customer service role. We are seeking individuals who are dynamic, self-motivated, and committed to upholding high standards of guest service and operational efficiency.

Operational Standards and Guest Privacy

The role requires strict adherence to the hotel’s established policies, procedures, and service standards. A critical aspect of this position is maintaining the privacy of all guests and ensuring that their personal information is handled with the utmost discretion. Compliance with financial procedures, including the credit policy for currency exchange, is also essential.

Interdepartmental Collaboration

Effective collaboration with various hotel departments, particularly Housekeeping, Finance, and Reservation, is fundamental to this role. A cooperative approach ensures smooth operations and efficient resolution of guest needs, contributing to an overall positive guest experience.