Guest Service Executive (Saudi National) Front Office Jumeirah Jabal Omar Hotel📣 Job Ad

About the Role

Jumeirah is seeking a Guest Service Executive to join the Front Office Department at Jumeirah Jabal Omar Makkah. This full-time position offers an attractive salary paid in Saudi Riyals (SAR) and is suitable for candidates with 0-1 years of experience.

About Jumeirah and Jumeirah Jabal Omar Makkah

Jumeirah is a global leader in luxury hospitality, operating 31 properties across 13 countries. Jumeirah Jabal Omar Makkah, located minutes from Masjid Al Haram in the Holy City, offers comfort and Arabian hospitality across four towers. The hotel features diverse dining venues, retail outlets, a gym, an executive lounge, and meeting spaces, with views of the Grand Mosque.

Key Responsibilities

• Manage guest check-ins and check-outs efficiently, ensuring a smooth and welcoming experience.
• Process guest payments, handle billing inquiries, and manage cash and credit transactions accurately.
• Allocate rooms based on guest preferences and availability, accommodating special requests.
• Assist with reservation modifications, cancellations, and confirmations in accordance with hotel policies.
• Address and resolve guest complaints professionally, escalating issues when necessary.
• Promote hotel services and amenities, identifying opportunities for upselling to enhance guest stays.

Qualifications and Requirements

• Fluency in written and spoken English.
• Knowledge of front office operations.
• Strong interpersonal skills.
• Ability to work independently and without direct supervision.
• Demonstrated initiative.

Work Location and Type

This is a full-time position based in Makkah. The role is within the Front Office Department of Jumeirah Jabal Omar Makkah.